At a Glance
- Tasks: Provide expert application support and troubleshoot complex technical issues for clients.
- Company: Join a dynamic international organisation with a focus on customer satisfaction.
- Benefits: Opportunity to develop technical skills and make a meaningful impact.
- Other info: Exciting role with opportunities for professional growth in a fast-paced environment.
- Why this job: Be part of a collaborative team and enhance your problem-solving abilities.
- Qualifications: Fluent in English and French, with strong technical and customer service skills.
The predicted salary is between 49500 - 60500 £ per year.
I am on the search for a talented and passionate English and French-speaking Application Support Analyst to join my highly successful international client.
You will be an integral part of the Client Support team, providing expert application support to clients across the UK and Europe.
Your primary responsibilities will include troubleshooting and resolving complex technical issues, ensuring the smooth operation of support functions.
In this fast-paced role, you will be expected to handle challenging technical problems while delivering exceptional customer service.
Key Responsibilities
- Technical Support: Offer expert support for a suite of products, including diagnosing and resolving issues, suggesting solutions, and advising on best practices.
- Issue Resolution: Analyse and address customer issues using your technical expertise and training provided.
- Customer Interaction: Regularly engage with customers through support calls, manage open tickets, prioritise tasks based on customer impact, and advocate for their needs.
- Collaboration: Work closely with the Head of Application Support and cross-functional teams to support the release management cycle for customers.
- Ticket Management: Oversee ticket queues, ensuring proper triage and distribution among the Client Support team.
- Team Mentorship: Provide guidance and training to junior team members, supporting their professional development.
- Escalation Handling: Collaborate with 3rd Line Engineers to resolve complex technical issues.
- Product Issues: Communicate product issues to internal Development and QA teams, ensuring that defects are properly understood and resolved.
- Documentation: Develop and maintain technical documentation, including support guides and process documentation.
Qualifications & Experience;
- Strong commercial experience in application support or a related technical role.
- Fluent in both English and French.
- Strong technical skills, including experience with enterprise applications, databases, and scripting languages.
- Excellent problem-solving and analytical abilities, with the capability to troubleshoot complex issues and implement effective solutions.
- Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and explain technical concepts to non-technical stakeholders.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Exceptional customer service skills, with a strong focus on delivering positive user experiences.
- Proficiency in Microsoft Office or equivalent software.
This role offers an exciting opportunity to join a dynamic international organisation, where you will have the chance to further develop your technical skills while making a meaningful impact on customer satisfaction and the overall success of the support team.
If you're an experienced Application Support professional who is fluent in French and English and looking for your next challenge, I'd love to hear from you.
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Application Support Analyst – English and French Speaking in Birmingham employer: Sherborne Talent Solutions
As a Maintenance Engineer (Mechatronics) at our global manufacturing leader in Belfast, you'll be part of a dynamic team that values innovation and continuous improvement. We offer competitive salaries, ongoing training, and a collaborative work culture that empowers you to make a tangible impact on operational performance. Join us to thrive in a fast-paced environment where your skills will be honed and your contributions recognised.
Contact Details:
Sherborne Talent Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst – English and French Speaking in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sherborne Talent Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sherborne Talent Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Application Support Analyst – English and French Speaking in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sherborne Talent Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Sherborne Talent Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sherborne Talent Solutions!
How to prepare for a job interview at Sherborne Talent Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
