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- Tasks: Deliver top-notch application support and manage incidents for exciting cloud software.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving product improvements.
- Qualifications: Experience in application support and strong problem-solving skills required.
- Other info: Great opportunity to work with innovative technology and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
I am currently recruiting for a customer-focused Application Support Analyst to join a dynamic application support team. This role is central to delivering high-quality application support across my client's exciting software suite. You will play a key role in incident management, application support, release coordination, and customer engagement. Your interactions and insights will directly influence product improvements and ensure that solutions continue to meet evolving client needs.
Key responsibilities of the role:
- Deliver high-quality application support for cloud-hosted software solutions, ensuring incidents and service requests are resolved within agreed SLAs.
- Act as a customer advocate, building strong relationships and helping clients maximise value through effective use, configuration, and adoption of platforms.
- Manage the full incident lifecycle, including triage, troubleshooting, resolution, and root cause analysis, with clear and proactive communication.
- Support release management activities, including deployment coordination, feature validation, and customer readiness.
- Collaborate with clients to understand business requirements, identify optimisation opportunities, and guide them in using advanced system capabilities.
- Identify opportunities for product enhancements, configuration improvements, and professional services.
- Maintain accurate documentation, including support procedures, known issues, and customer-specific configurations.
- Share customer feedback and insights internally to support continuous improvement initiatives.
Experience required:
- Provide 1st and 2nd line support for web-based applications.
- Commercial experience with Microsoft SQL Server.
- Exposure to Windows Server and Internet Information Services.
- Basic understanding of networking and infrastructure concepts.
- Proven experience in incident management and root cause analysis.
- A proactive mindset and strong problem-solving skills.
- Experience of working with SaaS solutions.
- Experience with tools such as Jira Service Desk or Power BI, although not essential, would be beneficial for this role.
This is an excellent opportunity for a passionate individual that wants to join a great team who operate in an exciting and interesting industry space.
2nd line Application Support Analsyt in Birmingham employer: Sherborne Talent Solutions
Contact Detail:
Sherborne Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line Application Support Analsyt in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or at industry events. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common application support scenarios. Think about how you'd handle incidents or customer queries, and be ready to share your problem-solving strategies.
✨Tip Number 3
Showcase your passion for customer engagement! During interviews, highlight your experiences where you've gone above and beyond to help clients. This will demonstrate that you're the advocate they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd line Application Support Analsyt in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Analyst. Highlight your experience with incident management and customer engagement, as these are key for us. Use specific examples that showcase your skills in troubleshooting and problem-solving.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about application support and how you can help our clients maximise their software use. Be sure to mention any relevant experience with cloud-hosted solutions or tools like Jira Service Desk.
Showcase Your Technical Skills: We love seeing technical know-how! Make sure to include your experience with Microsoft SQL Server and any exposure to Windows Server. If you've worked with SaaS solutions, let us know how you’ve contributed to their success.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Sherborne Talent Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of cloud-hosted software solutions and incident management. Be ready to discuss your experience with Microsoft SQL Server and any tools like Jira Service Desk. This will show that you're not just a good fit for the role, but that you genuinely understand the technical aspects.
✨Show Your Customer Focus
Since this role is all about customer engagement, think of examples where you've built strong relationships with clients. Prepare to share how you've helped customers maximise value from software solutions. This will demonstrate your ability to advocate for clients effectively.
✨Be Proactive in Problem-Solving
Prepare to discuss specific incidents you've managed, focusing on your troubleshooting process and how you communicated with stakeholders. Highlight your proactive mindset and problem-solving skills, as these are crucial for managing the full incident lifecycle.
✨Emphasise Collaboration
This role involves working closely with clients and internal teams. Think of times when you've collaborated to identify optimisation opportunities or product enhancements. Sharing these experiences will show that you can work well in a team and contribute to continuous improvement initiatives.
