At a Glance
- Tasks: Engage with customers, convert leads, and ensure satisfaction in a dynamic environment.
- Company: Join Sherbet, the UK's largest electric taxi fleet and a leader in innovative advertising.
- Benefits: Full-time role with opportunities for growth and development in a vibrant team.
- Other info: Fast-paced work environment with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a green revolution while enhancing customer experiences in the taxi industry.
- Qualifications: Experience in customer service and CRM systems; strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Sherbet is the UK’s largest electric taxi fleet and a leader in Taxi Media – transforming London’s black cabs into premium advertising platforms. We work with global brands, specialist agencies, and direct clients to deliver high-impact, data-driven out-of-home (OOH) campaigns. We are scaling aggressively over the next three years with a vision to grow Sherbet Taxi Media.
Role Overview
Sherbet London Taxis Ltd is looking for a Customer Service Advisor/Account Handler to join the Drive Team at our Camden Office and become part of a successful team renting Licensed London Taxis to Licensed London Taxi Drivers.
Overall job purpose as a Customer Service Advisor is to convert leads to customers; proactively engage with existing customer base to ensure they are happy with the product, upsell the customer from diesel to electric, engage with electric drivers to get them on the Ride App. You will be expected to achieve Fleet Utilisation KPI’s through effective customer engagement and management.
Key Responsibilities
- Respond to lead enquiries (email, phone, web) from customers enquiring about renting taxis. This will include accurately loading customer details onto Salesforce as a lead and then converting them into a customer with a rental agreement.
- Ensure all relevant agreements, paperwork and regulatory requirements (Licensing, Insurance) are completed accurately and loaded onto Salesforce with the correct contact information.
- Assist in the induction of customers into the business ensuring that agreements, payments, vehicle controls and functions are explained & trained to the customer.
- Complete vehicle checks in and check out processes and escalates any vehicle quality issues to the Operational fleet Directors immediately to ensure your customers satisfaction.
- Work closely with Finance Department to liaise regarding customer payment queries.
- Manage complaints from your customer base to the customer satisfaction ensuring that all matters are correctly documented and logged on Salesforce.
Previous experience within Customer Account Management fields.
Experience with CRM Software Systems.
Excellent commercial awareness and customer problem solving.
Proven track record of attention to detail skills for successful outcomes.
Proven track record of customer service skills for successful outcomes.
Proficient Skills using Microsoft Word & Excel.
Personal Attributes
- Good team work capable of delivering results under pressure and to strict deadlines.
- Quality focused.
- Honest, reliable, trustworthy, good time keeper.
- Ability to work on own initiative.
- Ability to multitask and handle several Customer demands at any given time.
- Ability to communicate efficiently at all levels – verbally, in print and on the telephone.
- Ability to be professional, cheerful, co-operative and flexible at all times.
- Ability to be motivated and customer focused.
How to Apply
Send your CV and a short cover letter explaining why you are the perfect fit.
Customer Service Advisor/Account Handler in London employer: Sherbet Electric Taxis
At Sherbet, we pride ourselves on being the UK's largest electric taxi fleet, offering a dynamic and innovative work environment in our Camden office. As a Customer Service Advisor/Account Handler, you'll be part of a passionate team dedicated to transforming the taxi industry while enjoying opportunities for personal growth, a supportive work culture, and the chance to contribute to sustainable transport solutions. Join us and be at the forefront of a rapidly growing company that values your input and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/Account Handler in London
✨Tip Number 1
Get to know the company inside out! Research Sherbet's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Customer Service Advisor. Highlight your experience with CRM systems and customer engagement strategies to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor/Account Handler in London
Some tips for your application 🫡
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your customer service experience and why you're excited about joining Sherbet. Keep it friendly and professional, and don’t forget to mention how you can help convert leads into happy customers.
Tailor Your CV:When applying, tweak your CV to match the job description. Emphasise your experience with CRM systems and any relevant customer account management roles. We want to see how your skills align with what we’re looking for!
Show Off Your Attention to Detail:Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send. A polished application shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on being part of the Sherbet team!
How to prepare for a job interview at Sherbet Electric Taxis
✨Know Your Stuff
Before the interview, make sure you understand Sherbet's business model and how they operate within the electric taxi market. Familiarise yourself with their services, especially how they engage with customers and manage accounts. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or upsold a product successfully. Be ready to discuss how you can apply these skills to convert leads into happy customers at Sherbet.
✨Get Comfortable with Salesforce
Since you'll be using Salesforce to manage customer details and leads, brush up on your CRM skills. If you have experience with similar software, be prepared to discuss it. If not, consider doing a quick tutorial on Salesforce to demonstrate your willingness to learn.
✨Be Ready to Multitask
The role requires handling multiple customer demands simultaneously. During the interview, be prepared to discuss how you manage your time and prioritise tasks. You might even want to share a specific example of a busy day where you successfully juggled various responsibilities.
