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For Companies At a Glance
- Tasks: Manage a portfolio of taxis and drivers, ensuring smooth operations and excellent customer service.
- Company: Dynamic fleet management company based in Camden with a supportive team culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the go-to person for drivers and make a real difference in their experience.
- Qualifications: Customer service experience, strong admin skills, and comfort with tech like Salesforce.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
Based at Camden, with occasional cover at Kew. Hours are 8:30 to 17:30. You may need to cover extra hours or days when customers need us, or when the team is short due to holidays or absence.
This role is the day-to-day owner for a portfolio of taxis and drivers. You keep vehicles rented, issues handled fast, drivers looked after, and records accurate. You’ll spend a lot of time on the phone, in Salesforce, and coordinating with Technicians and Finance.
What you’ll do
- You’ll manage a set of vehicles and drivers like it’s your own mini business. That means keeping on top of availability, maintenance bookings, check-in and check-out, rental collections and returns, agreements, documents, and anything that impacts uptime and customer experience.
- You’ll handle new driver enquiries from first contact through to booking and onboarding. You’ll answer questions clearly, set expectations, and follow up properly.
- You’ll handle problems without drama. Complaints, late returns, payment queries, vehicle issues, driver frustrations, customer escalations. You’ll stay calm, log everything properly, and close the loop.
- You’ll be obsessive about admin accuracy. If it isn’t in Salesforce, it didn’t happen. You’ll keep the data clean and up to date because operations, finance, and reporting depend on it.
- You’ll work closely with Finance to deal with payment queries and keep accounts moving. You’ll also report accidents and incidents through the correct process and make sure the paperwork is right.
What good looks like in this job
- Drivers can reach you and get answers fast.
- Vehicles are out earning, not sat idle due to avoidable delays.
- Complaints are handled quickly, fairly, and properly documented.
- Salesforce records are accurate, complete, and easy for anyone else to pick up.
- You chase what needs chasing, you escalate early, and you don’t let things drift.
Who we want
- You’re a strong, practical customer service person who can run a busy desk. You’re confident on the phone, professional with customers, and able to be politely firm with drivers when needed.
- You’re highly organised and naturally follow a process. You don’t rely on memory. You write things down, you log it, and you can prove what was agreed.
- You’re calm under pressure and don’t take conflict personally. You can handle complaints and difficult conversations without losing your head.
- You’re tech-comfortable. You can learn systems quickly and you’ll use Salesforce daily. You’re good with detail and you don’t make sloppy errors.
Experience and requirements
- Minimum 1 year in a customer service role with heavy phone and email use.
- Strong admin skills with a track record of accuracy.
- Comfortable using a CRM system. Salesforce is a big plus.
- Automotive, fleet, rental, or garage experience is a plus. If you’ve worked with drivers or owner operators, even better.
- GCSEs (or equivalent) in English and Maths.
This role is not for you if you don’t like being on the phone, if you struggle to stay organised when it gets busy, or if you dislike logging details and following a process.
Fleet Account Administrator employer: Sherbet Electric Taxis
Contact Detail:
Sherbet Electric Taxis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Account Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer service and admin accuracy.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Fleet Account Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled calls and emails, especially in busy situations. Share specific examples of how you’ve kept customers happy and resolved issues quickly.
Be Organised and Detail-Oriented: Since this role is all about keeping records accurate, let us know how you stay organised. Mention any tools or methods you use to keep track of tasks and ensure nothing slips through the cracks. We love a candidate who can prove they’re meticulous!
Familiarity with Tech is Key: If you’ve used Salesforce or any CRM system before, shout about it! We’re looking for someone who’s tech-savvy and can adapt quickly to new systems. If you have experience in automotive or fleet management, make sure to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sherbet Electric Taxis
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Fleet Account Administrator role. Familiarise yourself with Salesforce and any relevant processes. Being able to discuss how you would manage a portfolio of vehicles and drivers will show that you're ready to take on the responsibilities.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've handled customer queries or complaints effectively. Highlight your ability to stay calm under pressure and how you’ve resolved issues without drama. This is key for the role, so make it clear that you can keep drivers and customers happy.
✨Be Organised and Detail-Oriented
Bring along a notepad or device to jot down important points during the interview. This shows that you’re organised and value accuracy. Discuss how you keep records and manage tasks in your previous roles, especially if you’ve used a CRM system like Salesforce.
✨Ask Smart Questions
At the end of the interview, have a few questions ready about the team dynamics, challenges they face, or how success is measured in this role. This demonstrates your interest in the position and helps you gauge if it’s the right fit for you.
