At a Glance
- Tasks: Engage with customers, convert leads, and ensure satisfaction in a dynamic environment.
- Company: Join Sherbet, the UK's largest electric taxi fleet and a leader in innovative advertising.
- Benefits: Full-time role with opportunities for growth and development in a vibrant team.
- Other info: Fast-paced role with a focus on teamwork and achieving results under pressure.
- Why this job: Be part of a green revolution while enhancing customer experiences in the taxi industry.
- Qualifications: Customer service experience and familiarity with CRM systems are essential.
The predicted salary is between 25000 - 30000 £ per year.
Sherbet is the UK’s largest electric taxi fleet and a leader in Taxi Media – transforming London’s black cabs into premium advertising platforms. We work with global brands, specialist agencies, and direct clients to deliver high-impact, data-driven out-of-home (OOH) campaigns. We are scaling aggressively over the next three years with a vision to grow Sherbet Taxi Media.
Role Overview: Sherbet London Taxis Ltd is looking for a Customer Service Advisor/Account Handler to join the Drive Team at our Camden Office and become part of a successful team renting Licensed London Taxis to Licensed London Taxi Drivers.
Overall job purpose as a Customer Service Advisor is to convert leads to customers; proactively engage with existing customer base to ensure they are happy with the product, upsell the customer from diesel to electric, engage with electric drivers to get them on the Ride App. You will be expected to achieve Fleet Utilisation KPI’s through effective customer engagement and management.
Key Responsibilities:- Respond to lead enquiries (email, phone, web) from customers enquiring about renting taxis. This will include accurately loading customer details onto Salesforce as a lead and then converting them into a customer with a rental agreement.
- Ensure all relevant agreements, paperwork and regulatory requirements (Licensing, Insurance) are completed accurately and loaded onto Salesforce with the correct contact information.
- Assist in the induction of customers into the business ensuring that agreements, payments, vehicle controls and functions are explained & trained to the customer.
- Complete vehicle checks in and check out processes and escalate any vehicle quality issues to the Operational fleet Directors immediately to ensure customer satisfaction.
- Work closely with Finance Department to liaise regarding customer payment queries.
- Manage complaints from your customer base to ensure customer satisfaction, ensuring that all matters are correctly documented and logged on Salesforce.
- Previous experience within Customer Account Management fields.
- Experience with CRM Software Systems.
- Excellent commercial awareness and customer problem solving.
- Proven track record of attention to detail skills for successful outcomes.
- Proven track record of customer service skills for successful outcomes.
- Proficient Skills using Microsoft Word & Excel.
- Good teamwork capable of delivering results under pressure and to strict deadlines.
- Quality focused.
- Honest, reliable, trustworthy, good time keeper.
- Ability to work on own initiative.
- Ability to multitask and handle several customer demands at any given time.
- Ability to communicate efficiently at all levels – verbally, in print and on the telephone.
- Ability to be professional, cheerful, co-operative and flexible at all times.
- Ability to be motivated and customer focused.
How to Apply: Send your CV and a short cover letter explaining why you are the perfect fit.
Customer Service Advisor/Account Handler employer: Sherbet Electric Taxis
At Sherbet, we pride ourselves on being the UK's largest electric taxi fleet, offering a dynamic and innovative work environment in our Camden office. As a Customer Service Advisor/Account Handler, you'll be part of a passionate team dedicated to transforming the taxi industry while enjoying comprehensive training, opportunities for personal growth, and a supportive culture that values teamwork and customer satisfaction. Join us in our mission to lead the charge towards sustainable transport and make a meaningful impact in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/Account Handler
✨Tip Number 1
Get to know Sherbet and its mission! Research the company, its values, and the electric taxi industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or upsell services. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sherbet team and ready to contribute to our exciting journey.
We think you need these skills to ace Customer Service Advisor/Account Handler
Some tips for your application 🫡
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Make it personal and engaging, explaining why you're the perfect fit for the Customer Service Advisor role. Highlight your experience with customer engagement and problem-solving skills, and don’t forget to show your enthusiasm for joining Sherbet!
Tailor Your CV:When applying, make sure your CV reflects the skills and experiences that match the job description. Focus on your previous customer service roles and any experience with CRM systems. We want to see how you can contribute to our team at Sherbet!
Show Off Your Attention to Detail:In this role, attention to detail is key! Use your application to demonstrate how you've successfully managed customer accounts in the past. Mention specific examples where your meticulous nature led to positive outcomes for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Sherbet!
How to prepare for a job interview at Sherbet Electric Taxis
✨Know Your Stuff
Before the interview, make sure you understand Sherbet's mission and how they operate. Familiarise yourself with their electric taxi fleet and the services they offer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. Highlight your problem-solving abilities and how you ensured customer satisfaction. This is crucial for a Customer Service Advisor role!
✨Get Comfortable with Salesforce
Since you'll be using Salesforce to manage customer details, brush up on your CRM skills. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or future plans for Sherbet. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
