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For Companies At a Glance
- Tasks: Engage with customers, convert leads, and ensure satisfaction in a dynamic environment.
- Company: Join Sherbet, the UK's largest electric taxi fleet and a leader in innovative advertising.
- Benefits: Full-time role with opportunities for growth and development in a vibrant team.
- Why this job: Be part of a green revolution while enhancing customer experiences in the taxi industry.
- Qualifications: Customer service experience and familiarity with CRM systems are essential.
- Other info: Fast-paced role with a focus on teamwork and achieving results under pressure.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor/Account Handler
Sherbet is the UK’s largest electric taxi fleet and a leader in Taxi Media – transforming London’s black cabs into premium advertising platforms. We work with global brands, specialist agencies, and direct clients to deliver high-impact, data-driven out-of-home (OOH) campaigns.
We are scaling aggressively over the next three years with a vision to grow Sherbet Taxi Media–and we are looking for a Personal Assistant & Sales Support to the CEO to be at the heart of this journey.
Role Overview
Sherbet London Taxis Ltd is looking for a Customer Service Advisor/Account Handler to join the Drive Team at our Camden Office and become part of a successful team renting Licensed London Taxis to Licensed London Taxi Drivers.
Overall job purpose as a Customer Service Advisor is to convert leads to customers; proactively engage with existing customer base to ensure they are happy with the product, upsell the customer from diesel to electric, engage with electric drivers to get them on the Ride App. You will be expected to achieve Fleet Utilisation KPI’s through effective customer engagement and management.
Key Responsibilities
- Respond to lead enquiries (email, phone, web) from customers enquiring about renting taxis. This will include accurately loading customer details onto Salesforce as a lead and then converting them into a customer with a rental agreement.
- Ensure all relevant agreements, paperwork and regulatory requirements (Licensing, Insurance) are completed accurately and loaded onto Salesforce with the correct contact information.
- Assist in the induction of customers into the business ensuring that agreements, payments, vehicle controls and functions are explained & trained to the customer.
- Complete vehicle checks in and check out processes and escalates any vehicle quality issues to the Operational fleet Directors immediately to ensure your customers satisfaction.
- Work closely with Finance Department to liaise regarding customer payment queries.
- Manage complaints from your customer base to the customer satisfaction ensuring that all matters are correctly documented and logged on Salesforce.
- Previous experience within Customer Account Management fields.
- Experience with CRM Software Systems.
- Excellent commercial awareness and customer problem solving.
- Proven track record of attention to detail skills for successful outcomes.
- Proven track record of customer service skills for successful outcomes.
- Proficient Skills using Microsoft Word & Excel.
Personal Attributes
- Good team work capable of delivering results under pressure and to strict deadlines.
- Quality focused.
- Honest, reliable, trustworthy, good time keeper.
- Ability to work on own initiative.
- Ability to multitask and handle several Customer demands at any given time.
- Ability to communicate efficiently at all levels – verbally, in print and on the telephone.
- Ability to be professional, cheerful, co-operative and flexible at all times.
- Ability to be motivated and customer focused.
How to Apply
Send your CV and a short cover letter explaining why you are the perfect fit to:
Seniority level
- Entry level
Employment type
- Full-time
- Motor Vehicle Manufacturing
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Customer Service Advisor/Account Handler employer: Sherbet Electric Taxis
Contact Detail:
Sherbet Electric Taxis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor/Account Handler
✨Tip Number 1
Get to know Sherbet and its mission! Research the company, its values, and the electric taxi industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or upsell services. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor/Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer account management and your skills with CRM software. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're the perfect fit for Sherbet and how your skills align with our mission. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We’re looking for someone who can handle complaints effectively and keep our customers happy, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sherbet Electric Taxis
✨Know Your Stuff
Before the interview, make sure you understand Sherbet's business model and how they operate within the electric taxi market. Familiarise yourself with their services, especially how they engage with customers and manage accounts. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you turned a complaint into a positive experience or upsold a product successfully. Be ready to discuss how you can apply these skills to convert leads and ensure customer satisfaction at Sherbet.
✨Get Comfortable with Salesforce
Since you'll be using Salesforce to manage customer details and leads, it’s a good idea to brush up on your CRM skills. If you have experience with similar systems, be prepared to discuss that. If not, consider watching some quick tutorials to get familiar with the basics before your interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows that you’re not just interested in the job, but also in contributing to Sherbet's growth.
