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For Companies At a Glance
- Tasks: Engage with guests, resolve requests, and support sales while creating memorable experiences.
- Company: Join Sheraton, a global leader in hospitality since 1937, part of Marriott International.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and a sense of belonging.
- Why this job: Be part of a team that values connection and delivers exceptional guest experiences.
- Qualifications: High school diploma or equivalent; 2 years of related experience required.
- Other info: We celebrate diversity and are committed to equal opportunity for all.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
AMRT1_UKCT
Senior Events Executive employer: Sheraton Skyline Hotel London Heathrow
Contact Detail:
Sheraton Skyline Hotel London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Events Executive
✨Tip Number 1
Familiarise yourself with Sheraton's brand values and mission. Understanding their commitment to creating a sense of belonging and delivering meaningful guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Sheraton or Marriott International. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with the company. Whether it's through a phone call or an email, demonstrating your ability to communicate clearly and professionally can set you apart from other candidates.
✨Tip Number 4
Prepare specific examples of how you've successfully handled guest requests or resolved issues in previous roles. Being able to share these experiences will highlight your problem-solving skills and your ability to enhance guest loyalty.
We think you need these skills to ace Senior Events Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Senior Events Executive. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant work experience, particularly in event management or customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance guest experiences.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the Sheraton brand. Mention specific experiences that showcase your skills in guest relations and teamwork, and explain why you want to be part of their global community.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Sheraton Skyline Hotel London Heathrow
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Team Spirit
As a Senior Events Executive, teamwork is crucial. Be prepared to discuss how you've collaborated with colleagues in the past to achieve common goals and how you can contribute to the Sheraton team.
✨Familiarise Yourself with Marriott Rewards
Understanding the Marriott Rewards programme is key for this role. Brush up on how it works and be ready to discuss how you would promote it to guests during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests or complaints. Think of scenarios from your previous experience and how you successfully managed them.
