At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and provide local information.
- Company: Join the Sheraton family, part of Marriott International, a leader in hospitality.
- Benefits: Competitive pay, free meals, discounts, and career development opportunities.
- Other info: Diverse and inclusive workplace with global travel opportunities.
- Why this job: Make a real impact on guests' experiences while building your career.
- Qualifications: Friendly attitude, teamwork skills, and a passion for customer service.
The predicted salary is between 27316 - 27316 £ per year.
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. When you bring your natural talents and passion for customer services, we welcome you into our family. No matter your specialty or working background, we offer great rewards and opportunities to improve your skills.
In this position you will work closely with a team of inspired professionals who encourage and invite your contributions.
Perks you deserve- Competitive rate of pay £27.316 p/a + overtime
- Upsells and guest referral incentives uncapped!
- Complimentary car park - worth up to 1,300.00 p/a
- Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
- Dental and Eye care benefits worth up to 1,000.00 p/a
- Paid meal break and free meals on duty
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
- Inspiring career mentors
- Friendly and vibrant team atmosphere
- Graduate programs (subject to eligibility)
- Network of inspiring business leaders that support development and endless opportunities
- Travel the world with the #1 leader in hospitality (Global Transfers)
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- The ability to stand, sit or walk for extended periods of time across a work shift
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.
Guest Experience Expert - Sheraton Heathrow Hotel in West Drayton employer: Sheraton Hotels & Resorts
At The Sheraton Grand London Park Lane Hotel, part of Marriott International, we pride ourselves on being an exceptional employer that values your growth and well-being. With world-class training programmes, opportunities for internal promotion, and a supportive work culture, you will thrive alongside award-winning hospitality professionals in the heart of Mayfair. Enjoy fantastic benefits including discounted stays, complimentary meals, and a flexible benefits package designed to enhance your lifestyle.
Contact Details:
Sheraton Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Expert - Sheraton Heathrow Hotel in West Drayton
✨Tip Number 1
Get to know the Sheraton brand! Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of scenarios where you’ve gone above and beyond for someone. Share these stories during your interview to highlight your customer service prowess.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional when you show up for your interview. It shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Guest Experience Expert - Sheraton Heathrow Hotel in West Drayton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Guest Experience Expert role. Highlight your relevant skills and experiences that match what we’re looking for, like your ability to solve problems and work well in a team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Know the Company
Before your interview, take some time to research Sheraton and Marriott International. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Guest Experience Expert, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve successfully handled customer interactions or resolved issues. Highlight your warm, people-oriented demeanour and how it positively impacted the guest experience.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult guest or manage multiple tasks during busy periods. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or opportunities for growth within the company. This shows that you’re not just interested in the job, but also in how you can contribute to and grow with the Sheraton family.
