At a Glance
- Tasks: Lead the Front Desk team to create unforgettable guest experiences at Sheraton Heathrow.
- Company: Join Marriott International, a global leader in hospitality with a people-first approach.
- Benefits: Competitive salary, free meals, car park, and discounts on hotel stays.
- Other info: Opportunities for growth, learning, and global travel await you!
- Why this job: Be part of a vibrant team and make a real impact in the hospitality industry.
- Qualifications: Previous Front Office leadership experience and excellent customer service skills required.
Additional Information Job Number 26097522 Job Category Rooms & Guest Services Operations Location Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Position Summary As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us means becoming part of a global hospitality brand where people are at the heart of everything we do. We are seeking an experienced and passionate Front Desk Manager to lead our Front Office team at Sheraton Heathrow Hotel, ensuring exceptional guest experience and operational excellence.
- Competitive rate of pay £30,900
- Upsells and guest referral incentives uncapped!
- Complimentary car park - worth up to 1,300.00 p/a
- Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
- Dental and Eye care benefits worth up to 1,000.00 p/a
- Paid meal break and free meals on duty
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
- Inspiring career mentors
- Friendly a vibrant team atmosphere
- Graduate programs (subject to eligibility)
- Network of inspiring business leaders that support development and endless opportunities
- Travel the world with the #1 leader in hospitality (Global Transfers)
The Impact You’ll Make
Are you a passionate hospitality professional who thrives on creating memorable guest experiences and inspiring high-performing teams? We're looking for an experienced Front Desk Manager to assist our Front Office Manager and Assistant Front Office Manager to ensure every guest receives a warm welcome and outstanding service from arrival through to departure.
In this key leadership role, you will drive service excellence, support the development of the team, and work collaboratively across departments to deliver seamless hotel operations.
What You’ll Do
- Reporting Line: This position reports directly to the Assistant Front Office Manager and Front Office Manager and works closely with all operational departments to ensure exceptional guest experiences and seamless hotel operations.
- Lead and manage daily Front Desk operations.
- Coach and develop Front Office associates.
- Ensure efficient guest check-in and check-out processes.
- Handle guest complaints and service recovery.
- Monitor VIP arrivals, room allocations, and special requests.
- Ensure compliance with Marriott policies and cash handling procedures.
- Collaborate with Housekeeping, Reservations, Engineering and Security
What We’re Looking For
- Previous Front Office leadership experience.
- Strong knowledge of hotel Front Office operations.
- Excellent communication and customer service skills.
- Opera PMS knowledge preferred.
- Strong problem-solving and decision-making skills.
- Flexibility to work shifts, weekends and holidays.
You’re Welcome Here
Our highest priority is making you feel as welcome as our guests. At Marriott International, you'll be appreciated, supported, and provided with opportunities to grow and develop your career.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Front Desk Manager - Sheraton Heathrow in West Drayton employer: Sheraton Hotels & Resorts
At The Sheraton Grand London Park Lane Hotel, part of Marriott International, we pride ourselves on being an exceptional employer that values your growth and well-being. With world-class training programmes, opportunities for internal promotion, and a supportive work culture, you will thrive alongside award-winning hospitality professionals in the heart of Mayfair. Enjoy fantastic benefits including discounted stays, complimentary meals, and a flexible benefits package designed to enhance your lifestyle.
Contact Details:
Sheraton Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager - Sheraton Heathrow in West Drayton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sheraton Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sheraton Hotels & Resorts
Don't be shy about reaching out to Sheraton Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Manager - Sheraton Heathrow in West Drayton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sheraton Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
