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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service.
- Company: Join Southern Water, a leading provider in the water industry.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team environment.
- Why this job: Make a difference in customer experiences while enjoying flexible work options.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Permanent role with opportunities for growth and development.
The predicted salary is between 24043 - 33660 £ per year.
Salary: £24,043 per annum
Location: Hybrid working from our Dearne Valley (Rotherham) site – 2 days in the office and 3 days at home.
Contract: Permanent
Hours: Full-Time – 37.5 hours per week
Shift pattern: Working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday
Southern Water Customer Service Advisor employer: Sheraton Hotels & Resorts
Contact Detail:
Sheraton Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Southern Water Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Southern Water and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Southern Water.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Southern Water Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience and skills that match what Southern Water is looking for. We want to see how you can bring value to the team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a great fit for the role. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Know Your Stuff
Make sure you understand Southern Water's services and values. Research their customer service approach and be ready to discuss how you can contribute to enhancing customer satisfaction.
✨Show Your Flexibility
Since the role involves hybrid working and shift patterns, be prepared to talk about your availability and adaptability. Share examples of how you've successfully managed flexible work schedules in the past.
✨Demonstrate Empathy
Customer service is all about understanding and helping people. Think of scenarios where you've resolved customer issues or handled complaints effectively, and be ready to share these during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.