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- Tasks: Support customers with their inquiries and create positive experiences.
- Company: Join Southern Water, a company committed to customer care and inclusivity.
- Benefits: Enjoy a competitive salary, 22 days holiday, and paid volunteer days.
- Why this job: Make a real difference by helping customers in need while working flexibly.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Hybrid working model with excellent support for personal development.
The predicted salary is between 24043 - 33660 £ per year.
Salary: £24,043 per annum
Location: Hybrid working from our Dearne Valley (Rotherham) site – 2 days in the office and 3 days at home.
Contract: Permanent
Hours: Full-Time – 37.5 hours per week
Shift pattern: Working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday, including Bank Holidays.
Training: 4 weeks training – Monday to Friday 9am to 5:30pm, on site.
Start date: Wednesday, 11th Feb 2026.
What you’ll be doing:
- Supporting inbound calls.
- Taking ownership of each call, delivering a service that makes Southern Water customers feel valued and supported.
- Handling calls from customers regarding high priority/emergency enquiries such as no water, pressure drops, discoloured water or flooding.
- Providing empathy and remaining calm under pressure for vulnerable or distressed customers.
- Creating a positive experience for both customer and client.
Who we are looking for:
- Confidence and clear effective communication.
- Ability to learn new skills quickly, including adopting new processes and technology.
- Thinking on your feet and adapting to different situations while maintaining emotional stability.
- Good listener, empathetic, patient and adaptable to different callers.
- Good attention to detail and focus on delivering exceptional work.
- Ideally, experience in a customer service environment.
- A quiet space to work at home with a strong Wi‑Fi connection.
What’s in it for you:
- A competitive salary of £24,043 per annum.
- 22 days holiday.
- Opportunity to take a paid volunteer day out of the office.
- Company‑matched pension, life assurance, 15 weeks fully paid maternity, adoption and shared parental leave, two weeks paternity pay, and more.
- Voluntary benefits: discounts on retail and socialising, health & wellbeing, travel, technology.
- Access to Employee Network Groups for diversity and inclusion.
What will happen next:
Choose ‘apply’ to submit a short application and provide contact number and email. The team will then reach out to discuss the role further.
Equal Opportunities:
We’re an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion and provide an inclusive, barrier‑free recruitment process. If you need the job description or application form in an alternative format (e.g., large print or audio) or need support, email reasonableadjustments@capita.com. Access to Work can help candidates with a physical or mental health condition or disability.
Southern Water Customer Service Advisor in Rotherham employer: Sheraton Hotels & Resorts
Contact Detail:
Sheraton Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Southern Water Customer Service Advisor in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Water. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls, especially those tricky emergency enquiries that require empathy and calmness.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to listen, adapt, and remain patient under pressure. These are key traits for a Customer Service Advisor, and we want to see how you can create positive experiences for customers.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you’re proactive and keen to join us at Southern Water. Don’t forget to include your contact details so we can reach out to discuss the role further!
We think you need these skills to ace Southern Water Customer Service Advisor in Rotherham
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service experience you have, especially if it involves handling calls or dealing with emergencies – that’s right up our alley!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward. Use bullet points where possible and avoid jargon. This helps us quickly see why you’d be a fantastic addition to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to do!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Know Your Stuff
Before the interview, make sure you understand Southern Water's services and values. Familiarise yourself with common customer service scenarios, especially those related to emergencies like water supply issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Empathy
As a Customer Service Advisor, you'll be dealing with distressed customers. Practice how to convey empathy and calmness in your responses. Think of examples from your past experiences where you've successfully handled difficult situations, and be ready to share them during the interview.
✨Communicate Clearly
Effective communication is key in this role. During the interview, focus on speaking clearly and confidently. Avoid jargon and ensure your answers are concise. You might even want to practice with a friend or family member to get comfortable with articulating your thoughts.
✨Prepare for Role-Play
Expect some role-play scenarios during the interview to assess your problem-solving skills. Be ready to think on your feet and adapt to different situations. Practising common customer service calls can help you feel more prepared and confident when faced with these exercises.