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For Companies At a Glance
- Tasks: Support inbound calls and handle high-priority customer enquiries with confidence and empathy.
- Company: A leading service provider in the UK focused on customer satisfaction.
- Benefits: Competitive salary of £24,043, hybrid working, and an inclusive work culture.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a flexible work-life balance with 2 days in Rotherham and 3 days at home.
The predicted salary is between 24043 - 24043 £ per year.
A service provider in the UK is seeking a Customer Service Advisor to support inbound calls and handle high-priority enquiries. The ideal candidate will demonstrate confidence, effective communication, and empathy in a customer service environment.
This role offers a competitive salary of £24,043 and involves hybrid working, allowing for 2 days on-site in Rotherham and 3 days at home. The position is full-time with a commitment to providing an inclusive work culture.
Hybrid Inbound Customer Service Advisor (Water Utilities) in Rotherham employer: Sheraton Hotels & Resorts
Contact Detail:
Sheraton Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Inbound Customer Service Advisor (Water Utilities) in Rotherham
✨Tip Number 1
Practice your communication skills! Since this role is all about handling calls and enquiries, we recommend doing some mock calls with friends or family. This will help you sound confident and articulate when it’s your turn to shine.
✨Tip Number 2
Show your empathy! When preparing for interviews, think of examples where you've gone above and beyond for customers. We want to see how you connect with people and handle high-priority situations with care.
✨Tip Number 3
Research the company culture! Understanding the values of the service provider can give you an edge. We suggest checking out their website and social media to get a feel for their inclusive work environment.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re always on the lookout for passionate individuals who are ready to make a difference in customer service.
We think you need these skills to ace Hybrid Inbound Customer Service Advisor (Water Utilities) in Rotherham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for confidence, effective communication, and empathy, so give us examples that showcase these qualities in action!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Know Your Stuff
Before the interview, make sure you understand the basics of water utilities and customer service. Brush up on common queries customers might have and think about how you'd handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Empathy
In a customer service role, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues by understanding their feelings. This will demonstrate your ability to connect with customers and provide excellent service.
✨Practice Effective Communication
Since this role involves handling high-priority enquiries, practice clear and concise communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions. This will help you feel more confident during the actual interview.
✨Embrace the Hybrid Model
With the hybrid working model, be ready to discuss how you can manage your time effectively between home and the office. Share any previous experiences you have with remote work and how you stay organised and productive. This shows that you’re adaptable and ready for the role's demands.
