At a Glance
- Tasks: Deliver outstanding guest service and assist with spa bookings and sales.
- Company: Join the award-winning One Spa at Sheraton Grand Hotel in Edinburgh.
- Benefits: Competitive salary, free meals, 28 days holiday, and discounts on spa treatments.
- Other info: Opportunities for career growth and global transfers.
- Why this job: Be part of a passionate team in a luxurious spa environment.
- Qualifications: Experience in luxury settings and excellent customer care skills.
The predicted salary is between 20000 - 25000 £ per year.
- Additional Information
- Job Category: Spa
- Location: 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR
- Schedule: Full Time
- Located Remotely?: N
- Position Type: Non-Management
The award winning One Spa has an exciting opportunity for a Spa Receptionist.
Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light‑filled space.
The philosophy at One Spa is all‑encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.
This role involves working 40 hours per week on 5 days out of 7.
There will be weekend work and it involves Early and Late shift cover with the earliest start time of 06:00 and the latest finish time of 22:30.
Responsibilities
Working as part of a team of Spa Receptionists to deliver outstanding guest service.
Assisting in driving the financial performance of the spa including retail sales, treatment scheduling and up selling.
The role also involves taking care of day guests, hotel guests and spa members.
You will
- Ensure a warm friendly welcome to all guests
- Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time
- Co‑ordinate guests’ consultation records with our therapy team.
- Be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
- Complete daily opening procedures and check lists per relevant area daily.
- Schedule reservations of spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
- Organise scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are of first importance.
- Show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
- Supervise and conduct the safety of users and equipment of the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
- Recognise the importance of "sales" in every aspect of your role.
- Be responsible for preparing the reception area and desk for the next shift, ensuring all messages have been passed on before leaving and that adequate supplies at all public information material are available.
- Ensure guest areas, including locker areas and fitness areas, are kept clean and up to standard, following our Commitment to Clean guidelines
Qualifications
- Previous experience within a luxury five star environment would be beneficial.
- Experience of working with hotel and spa booking and scheduling software
- Excellent written and spoken English
- Flexible and adaptable approach to working hours
- Impeccable personal presentation
- Excellent understanding of client care and five star standards
- Genuine interest in holistic spa philosophy
- Committed, enthusiastic and customer focused
- Ability to work as part of a dedicated and passionate team
Benefits
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service.
- Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
• 50% off Spa Treatments and £50 gym membership within our One Spa!
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders.
- Refer a friend to work with us and receive a £500 bonus.
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities.
- Many more benefits however most importantly, we’ll help you grow and develop you as an individual.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Contact Details:
Sheraton Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - ONE SPA
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Sheraton Hotels & Resorts
Don't be shy about reaching out to Sheraton Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - ONE SPA
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sheraton Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
