At a Glance
- Tasks: Deliver outstanding guest service and support front office operations during a busy summer.
- Company: Join the award-winning team at Sheraton Grand Hotel & Spa.
- Benefits: Competitive salary, free meals, holiday perks, and discounts on hotel stays and spa treatments.
- Other info: Opportunities for career growth and involvement in community activities.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Energetic, self-motivated with customer service experience; hospitality training preferred.
The predicted salary is between 12 - 15 € per hour.
We are currently recruiting for a part‑time, seasonal Receptionist (Guest Service Agent) to join our award‑winning Front Office team at the Sheraton Grand Hotel & Spa. This role will support our front office during a busy summer.
Role
- To ensure the seamless delivery of all Reception procedures and provide outstanding guest service.
- Assist fellow team members in creating memorable guest experiences while maintaining a calm, professional environment at all times.
Essential Functions
- Prepare documentation for daily business.
- Ensure prompt, efficient and courteous welcome and farewell experience for guests.
- Record and administer arrivals and departures including cash handling.
- Ensuring guest’s needs and complaints are dealt with speedily and recording as appropriate.
- Full awareness of current daily status of Hotel.
- Thoroughly conversant with all room types, décor and outlook.
- Be aware of daily functions, events, VIP and group arrivals.
- Monitor the generic email inboxes and make sure guest’s requests/correspondence is dealt with in a timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically‑impaired individuals within guidelines.
- Be the first point of contact for any internal or external calls and assist as necessary.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Follow up on all No Shows from previous day and action accordingly.
- Pre‑arrival checks ensuring traces, alerts, billing procedures are all correct and updated.
- Liaise with third parties and travel agents in regards to bookings, billing, requests and maintain the extranet platforms when applicable.
- Assist with any Concierge inquiries and duties.
- Oversee revenue management tasks including balancing room inventory and ensure rates codes are built correctly.
- To carry out any other duties as required.
Required Qualifications
- We are looking for someone who is energetic and self‑motivated and who has a passion for delivering great service in a warm professional manner and be able to work well under pressure.
- Ideally you will have at least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment.
- High school diploma required, additional hospitality training preferred.
- Extensive Knowledge of Internet/MS Office applications and related IT preferred.
- Knowledge of the Opera PMS and Marriott systems is an advantage.
- To project a pleasant and positive professional image to all contacts at all times.
- Great Customer Service Skills – Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
- Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
- Excellent command of English language (verbal and written).
Benefits
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service.
- Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
- 50% off Spa Treatments and £50 gym membership within our One Spa.
- 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
- Refer a friend to work with us and receive a £500 bonus.
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities.
- Many more benefits however most importantly, we’ll help you grow, and develop you as an individual.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Part Time Front Desk Receptionist - Seasonal employer: Sheraton Hotels & Resorts
At Sheraton Grand Hotel & Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. Our part-time Front Desk Receptionist role not only provides competitive pay and generous holiday allowances but also opens doors for career progression within a globally recognised brand. With unique benefits like discounted hotel stays, spa treatments, and a supportive environment for personal growth, we ensure our employees thrive while creating memorable experiences for our guests.
Contact Detail:
Sheraton Hotels & Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Front Desk Receptionist - Seasonal
✨Tip Number 1
Get to know the company before your interview! Research the Sheraton Grand Hotel & Spa, its values, and what makes it stand out. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about guest interaction, think of scenarios where you can demonstrate your ability to handle requests and complaints with a positive attitude. Role-playing with a friend can be super helpful!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front desk role. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Part Time Front Desk Receptionist - Seasonal
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and hospitality. A warm, friendly tone can make a big difference.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles, especially in a front office or hospitality setting. We love seeing how your past experiences align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with the Sheraton Grand Hotel & Spa. Understand its services, room types, and any special events happening during the summer. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for guests. This will demonstrate your ability to create memorable guest experiences, which is key for this role.
✨Practice Active Listening
During the interview, practice active listening. When asked questions, take a moment to think before responding. This shows that you value the interviewer’s words and are thoughtful in your replies, which is crucial for a front desk role where guest interactions are frequent.
✨Be Ready for Role-Playing Scenarios
Expect some role-playing scenarios during the interview. You might be asked how you would handle a guest complaint or a busy check-in period. Stay calm, think on your feet, and demonstrate your problem-solving skills. This will highlight your readiness for the fast-paced environment of the front office.
