At a Glance
- Tasks: Deliver exceptional guest service and manage overnight hotel operations.
- Company: Join the welcoming Sheraton Heathrow Hotel, part of Marriott International.
- Benefits: Competitive salary, night allowance, dental and eye care, plus discounts on stays and meals.
- Other info: Enjoy global career opportunities and a supportive work culture.
- Why this job: Be part of a vibrant team and make a real impact on guest experiences.
- Qualifications: Previous hospitality experience is a plus; strong customer service and numerical skills required.
The predicted salary is between 27316 - 27316 £ per year.
- Additional Information
- Night Allowance Dental and eye care
- Job Number 26148686
- Job Category Rooms & Guest Services Operations
Location Heathrow Airport, Colnbrook Bypass, West Drayton Engla UB7 0HJ, United Kingdom VIEW ON MAP
- Schedule Full Time
- Located Remotely? N
- Position Type Non-Management
- Pay Range: GBP
- Night Auditor and Porter
- Sheraton Heathrow Hotel
At Sheraton, we believe in the power of We.
For generations, our hotels and people have been part of communities around the world, creating places where everyone feels welcome and connected.
That same spirit shapes our culture, where collaboration matters, every contribution counts, and we succeed by supporting one another.
Whether you are welcoming a guest, supporting a colleague or helping your local community thrive, you have an important role to play.
As part of the Marriott International family, Sheraton offers more than a job.
It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Position Summary
The Night Auditor & Porter is responsible for delivering exceptional guest service throughout the night while ensuring the smooth operation of Front Office and overnight hotel activities.
This role combines guest-facing responsibilities with financial auditing duties, supporting guests, maintaining operational standards, and ensuring accurate overnight reporting and reconciliation processes.
What You'll Do
- Welcome guests with a warm, friendly, and professional attitude throughout the night.
- Manage late check-ins and early check-outs efficiently and accurately.
- Respond promptly to guest enquiries, requests, phone calls, emails, and other communications.
- Resolve guest concerns and deliver exceptional customer service at all times.
- Complete the nightly audit process and ensure financial records are accurate.
- Reconcile daily revenue, guest accounts, cash, card, and payment transactions while preparing daily financial and operational reports.
- Investigate and report financial discrepancies identified during the audit process.
- Assist guests with luggage, transportation requests, room deliveries, public area inspections, and overnight operational support activities.
- What You'll Bring
- Previous hotel reception, Front Office, night audit, or hospitality experience is desirable.
- Excellent customer service and communication skills.
- Good numerical skills with strong attention to detail.
- Ability to work independently and confidently make decisions during overnight shifts.
- Basic computer skills, including Microsoft Office. Experience with hotel systems is advantageous, although full training can be provided.
- Reliable, flexible, and able to work five overnight shifts per week, including weekends and public holidays.
- Our Benefits
At Marriott, we put people first — it’s one of our distinctive core values.
- Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
- Associates receive paid leave to use for vacations, sick time, holidays and more.
- Through our global Take Care platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
- Competitive salary of £27,316 plus night allowance.
- Uncapped upsell and guest referral incentives.
- Complimentary car parking worth up to £1,300 per annum.
- Complimentary uniforms and dry cleaning worth up to £1,000 per annum.
- Dental and eye care benefits worth up to £1,000 per annum.
- Paid meal breaks and complimentary meals while on duty.
- Team-spirited colleagues and supportive management.
- Wellbeing programmes.
- Learning and development opportunities.
- Discounts on hotel accommodation and food & beverage.
- Recognition programmes and inspiring career mentors.
- Friendly and vibrant team atmosphere.
- Access to a network of business leaders who support development and career growth.
- Global career opportunities and international transfers with the world's leading hospitality company.
- Our award-winning culture
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, Diversity Inc and Great Places to Work Institute, among others.
Visit life. marriott. com to learn more about our workplace culture and career opportunities.
LEGAL DISCLAIMER
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community.
We’ve been a place to gather and connect since 1937.
At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
Join us on our mission to be ‘The World’s Gathering Place’.
In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Night Auditor and Porter - Sheraton Heathrow Hotel employer: Sheraton Hotels & Resorts
At Sheraton Grand Hotel & Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and professionalism. Located in the heart of Edinburgh, our prestigious 5-star property provides employees with opportunities for growth and development, alongside competitive benefits and a supportive environment that fosters excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor and Porter - Sheraton Heathrow Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sheraton Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sheraton Hotels & Resorts
Don't be shy about reaching out to Sheraton Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor and Porter - Sheraton Heathrow Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sheraton Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
