At a Glance
- Tasks: Deliver exceptional service and support to guests, ensuring memorable experiences.
- Company: Join the iconic Sheraton Grand London Park Lane, part of Marriott International.
- Benefits: Enjoy competitive pay, discounted stays, complimentary meals, and flexible benefits.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be the first point of contact for guests and create unforgettable moments.
- Qualifications: Customer service experience and excellent communication skills are preferred.
The predicted salary is between 27000 - 27000 £ per year.
We are hiring for a Guest Service Centre Agent, based at The Sheraton Grand London Park Lane Hotel – A Grand Experience Crafted in Mayfair.
Rewards For Work... Benefits For Your Lifestyle
- Part of Marriott International, the world's largest hospitality company, offering exceptional career development opportunities.
- World-class learning and development programmes.
- Discounted room nights and food & beverage across Marriott hotels worldwide.
- Complimentary meals whilst on duty.
- Access to flexible benefits that support your wellbeing.
- Eligible for Accommodation Service Charge.
Your Place Of Work, What To Expect
The Sheraton Grand London Park Lane is one of London's most iconic Art Deco hotels, perfectly positioned in the heart of Mayfair. Blending timeless elegance with modern luxury, the hotel is renowned for delivering exceptional service and unforgettable guest experiences. From our beautifully appointed rooms and suites to our vibrant restaurants, bars and event spaces, every detail is designed to create memorable moments for our guests.
As a Guest Service Centre Agent, you will be a vital link between our guests and hotel departments, ensuring every enquiry and request is handled efficiently, professionally and with genuine care. As the first point of contact for many guest interactions, you will deliver exceptional service over the telephone, coordinate guest requests, provide information about hotel facilities and services, and help create seamless experiences throughout each guest's stay.
What we're looking for:
- Previous experience in a customer service, call centre, hotel operations or hospitality environment preferred.
- Excellent telephone etiquette and communication skills.
- A friendly, professional and guest-focused approach.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
- Confidence using hotel systems and handling multiple requests accurately.
- A proactive mindset with strong problem-solving abilities.
- Flexibility to work shifts, including evenings, weekends and public holidays.
- Ability to work collaboratively with all hotel departments to ensure prompt guest service delivery.
Previous hotel Reception or Front Office experience is highly desirable.
At Sheraton Grand London Park Lane, every guest interaction is an opportunity to create a memorable experience. As part of our Guest Service Centre team, you will play an essential role in delivering seamless communication, ensuring guest requests are handled efficiently, and bringing our commitment to exceptional hospitality to life with every call.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.
In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Guest Services Centre Agent - Sheraton Grand London Park Lane employer: Sheraton Hotels & Resorts
At The Sheraton Grand London Park Lane Hotel, part of Marriott International, we pride ourselves on being an exceptional employer that values your growth and well-being. With world-class training programmes, opportunities for internal promotion, and a supportive work culture, you will thrive alongside award-winning hospitality professionals in the heart of Mayfair. Enjoy fantastic benefits including discounted stays, complimentary meals, and a flexible benefits package designed to enhance your lifestyle.
Contact Details:
Sheraton Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Centre Agent - Sheraton Grand London Park Lane
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sheraton Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sheraton Hotels & Resorts
Don't be shy about reaching out to Sheraton Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Centre Agent - Sheraton Grand London Park Lane
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sheraton Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
