In Room Dining Server

• Additional Information
• Job Number: 26078102
• Job Category: Food and Beverage & Culinary
• Location: 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR (View on Map)
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

We are currently recruiting for a Room Service waiter to join our F&B Team at the Sheraton Grand Hotel & Spa, working 40 hours per week, including evenings and weekends.

To work with the food and beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction.

To deliver an excellent food and beverage experience with skill, efficiency and passion for food and beverage in line with departmental SOPs.

You will be required to work shifts across the F&B Operating departments in mainly In Room Dining and occasionally Club Lounge.

You must also use your experience to develop relationships with our regular hotel guests.

Essential Functions

• Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
• Preparing beverages that exceed our customer’s expectations at a speed that meets the expectations of our clients.
• Prepare beverages in an efficient, hygienic and systematic manner ensuring at all times to Clean as You Go.
• Liaise and communicate effectively with the floor team to ensure the necessary seamless transfer of information required for effective floor service.
• To be fully conversant with all IRD and Club Lounge policies and procedures.
• To provide a warm welcoming experience for our guests evidenced by the personal service provided and by ensuring at all times the bar area looks clean, tidy and professional.
• To stay current with Beverage trends to ensure that the IRD and Club Lounge are at all times ahead or at least on trend.
• Ensure full liaison with other members of the Food & Beverage team Strong communication with the Kitchen and Front Office.

Requirements

• Food & Beverage Service Experience required.
• Previous experience in a client facing role within a luxury five star environment a distinct advantage.
• Requires good communication skills, and excellent written and spoken English.
• Flexible and adaptable approach to working hours.
• Must be able to memorize our regular Guests on sight.
• Thorough knowledge of wines, spirits coffee preparation.
• Must have the ability to operate in a fast paced environment whilst maintaining the up most professionalism.
• Must have excellent, instinctive customer service skills and interact with guests from all backgrounds and cultures.

Benefits

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service.
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
• 50% off Spa Treatments and £50 gym membership within our One Spa.
• 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
• Refer a friend to work with us and receive a £500 bonus.
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities.
• Many more benefits; however most importantly, we’ll help you grow, and develop you as an individual.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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