Hotel Front Desk Receptionist

We are currently recruiting for a Front Desk Receptionist (Guest Service Agent) to join our award winning Front Office team at the Sheraton Grand Hotel & Spa. Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. This is a full time role working 5 days out of 7 on a variety of shifts, the earliest start time being 7am.

Role:

• To ensure the seamless delivery of all Reception procedures and provide outstanding guest service.
• Assist fellow team members in creating memorable guest experiences while maintaining a calm, professional environment at all times.

Essential Functions:

• Prepare documentation for daily business.
• Ensure prompt, efficient and courteous welcome and farewell experience for guests.
• Record and administer arrivals and departures including cash handling.
• Ensuring guest’s needs and complaints are dealt with speedily and recording as appropriate.
• Full awareness of current daily status of Hotel.
• Thoroughly conversant with all room types, décor and outlook.
• Be aware of daily functions, events, VIP and group arrivals.
• Monitor the generic email inboxes and make sure guest’s requests / correspondence is dealt with in a timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Provide assistance to individuals with disabilities.
• Be the first point of contact for any internal or external calls.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Follow up on all No Shows from previous day and action accordingly.
• Pre–arrival checks ensuring traces, alerts, billing procedures are all correct and updated.
• Liaise with third parties and travel agents in regards to bookings, billing, requests.
• Assist with any Concierge inquiries and duties.
• Oversee revenue management tasks including balancing room inventory.
• To carry out any other duties as required.

Requirements:

• Energetic and self‑motivated with a passion for delivering great service.
• At least 1 year experience within a customer‑facing role, preferably within the Front Office department within a 5 star environment.
• High school diploma required, additional hospitality training preferred.
• Extensive Knowledge of Internet/MS Office applications and related IT preferred.
• Knowledge of the Opera PMS and Marriott systems is an advantage.
• Great Customer Service Skills.
• Must be a Team Player.
• Excellent command of English language (verbal and written).

Benefits:

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (pro rata) after further service.
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
• 50% off Spa Treatments and £50 gym membership within our One Spa.
• 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
• Refer a friend to work with us and receive a £500 bonus.
• Opportunities for career progression and to transfer around the world.
• Many more benefits, however most importantly, we’ll help you grow and develop you as an individual.

Equal Opportunity Employer:

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.