At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and provide local information.
- Company: Join the Sheraton family, part of Marriott International, a leader in hospitality.
- Benefits: Competitive pay, free meals, discounts, and career development opportunities.
- Other info: Diverse and inclusive workplace with global travel opportunities.
- Why this job: Make a real impact on guests' experiences while building your career.
- Qualifications: Friendly attitude, team player, and great communication skills.
The predicted salary is between 27000 - 28000 £ per year.
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. When you bring your natural talents and passion for customer services, we welcome you into our family. No matter your specialty or working background, we offer great rewards and opportunities to improve your skills. In this position you will work closely with a team of inspired professionals who encourage and invite your contributions.
Perks you deserve
- Competitive rate of pay £27.316 p/a + overtime
- Upsells and guest referral incentives uncapped!
- Complimentary car park - worth up to 1,300.00 p/a
- Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
- Dental and Eye care benefits worth up to 1,000.00 p/a
- Paid meal break and free meals on duty
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
- Inspiring career mentors
- Friendly and vibrant team atmosphere
- Graduate programs (subject to eligibility)
- Network of inspiring business leaders that support development and endless opportunities
- Travel the world with the #1 leader in hospitality (Global Transfers)
The impact you’ll make
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do
- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
What we’re looking for
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- The ability to stand, sit or walk for extended periods of time across a work shift
You’re welcomed here. Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Guest Experience Ambassador employer: Sheraton Hotels & Resorts
At Sheraton Heathrow Hotel, you will thrive in a vibrant and supportive work culture that values your contributions and encourages personal growth. With competitive pay, generous benefits, and opportunities for career advancement within the global Marriott family, you'll be part of a team that celebrates diversity and fosters a sense of belonging. Join us to create memorable experiences for guests while enjoying perks like complimentary meals, wellness programs, and the chance to travel the world.
Contact Details:
Sheraton Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Ambassador
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Marriott International and Sheraton. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Experience Ambassador, you'll be interacting with guests from all over the world. Role-play common scenarios with friends or family to boost your confidence and refine your communication style. Remember, a warm smile goes a long way!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled difficult situations or resolved guest complaints. This will demonstrate your ability to think on your feet and keep guests happy, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Sheraton family. Plus, it’s super easy to navigate and you can track your application status!
We think you need these skills to ace Guest Experience Ambassador
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique traits can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the Guest Experience Ambassador role, so connect the dots for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Know the Company
Before your interview, take some time to research Marriott International and the Sheraton brand. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Guest Experience Ambassador, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Highlight your warm, people-oriented demeanour and how it positively impacted those interactions.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult guests or managing multiple tasks at once. Practise your responses to these questions, focusing on your problem-solving skills and flexibility. This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or company culture. This shows that you're engaged and genuinely interested in the position. It’s also a great opportunity to assess if this is the right fit for you!
