Food & Beverage Supervisor

Additional Information

Job Number

Job Category

Food and Beverage & Culinary

Location

1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR

Schedule

Part Time

Located Remotely?

Position Type

Non-Management

We are currently recruiting for a Full Time Food & Beverage Supervisor to join our One Square Team at the Sheraton Grand Hotel & Spa, working 40 hours per week, including over weekends.

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5-star hotels.

As the largest 5-star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the most popular gin bar in Edinburgh, One Square.

Additionally the hotel operates the award winning One Spa™, one of Europe’s premier advanced city spas.

• Role and Responsibilities
• Ensure achievement of strategic departmental goals, especially in the area of guest satisfaction.
• Work all shifts within the outlets to create a fully multi‑skilled and productive Food and Beverage team.
• Be responsible for the day‑to‑day operation of the outlet and lead other members during shifts.
• Provide excellent guest service by discovering guest needs and acting on them promptly, effectively and with confidence.
• Work efficiently to ensure that guest expectations are exceeded and standards are consistently maintained.
• Help develop and lead an empowered environment for Servers by providing support, knowledge, advice and leadership.
• Direct all daily activity in the bar/restaurant area to ensure that guest expectations are exceeded and standards are consistently maintained.
• Liaise and communicate effectively with all departments to ensure seamless transfer of information.
• Implement and monitor internal SOPs and global Brand Standards to increase service efficiency.
• Allocate and monitor daily tasks to ensure all associates are utilized constructively at all times.
• When fully competent, work with the senior team to provide effective on‑job training and coaching of new staff to help develop a highly skilled and motivated team.
• Actively coach, counsel and discipline associates when necessary, ensuring compliance with policy and procedures.
• Be actively involved in planning promotions, working closely with the Bar Manager and the F&B Team.

Requirements

• Must possess basic computational ability.
• Knowledge of hotel policy and fire‑safety procedures.
• 2 years’ experience within Bar/Restaurant Service.
• Great customer service skills – must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
• Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
• Be a team player – demonstrate experience of building positive working relationships and promoting team spirit.
• Ability to monitor and maintain other bar servers to ensure the upkeep of 5‑star standards.
• Excellent command of English language (verbal and written).
• Excellent organizational skills, ability to work to deadlines and a flexible approach to workload and hours.

Benefits

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days pro‑rata after further service.
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
• 50% off spa treatments and £50 gym membership within our One Spa.
• 24/7 employee healthcare plan with access to mental healthcare first aiders.
• Refer a friend to work with us and receive a £500 bonus.
• Opportunities for career progression and to transfer around the world, plus opportunities to get involved in our charitable and community activities.

At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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