Food and Beverage Supervisor - Palm Court - Sheraton Grand London Park Lane

Additional Information £28,302 / Annum

Job Number 26120235

Job Category Food and Beverage & Culinary

Location Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: £28,302 / Annum

We are hiring for a Food and Beverage Supervisor in Palm Court

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards For Work…. Benefits For Your Lifestyle

• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning, experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry, free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Eligible for Service Charge

Your Place Of Work, What To Expect

Located within the iconic Sheraton Grand London Park Lane, The Palm Court is one of Mayfair's most celebrated dining destinations, renowned for its award-winning Afternoon Tea, elegant Art Deco surroundings and exceptional hospitality. Combining timeless British tradition with contemporary creativity, The Palm Court offers guests a truly memorable experience in one of London's most iconic and historic settings.

From beautifully crafted pastries and signature Afternoon Tea experiences to all-day dining and cocktails, our team is dedicated to delivering impeccable service with warmth, attention to detail and genuine care. With live piano performances, a vibrant atmosphere and a reputation for excellence, The Palm Court is the perfect place for passionate hospitality professionals who take pride in creating unforgettable guest experiences.

Recognised for its commitment to excellence, The Palm Court was honoured with the Award of Excellence at the Afternoon Tea Awards 2026, celebrating the team's dedication to craftsmanship, creativity and delivering one of London's most distinguished Afternoon Tea experiences.

Your day to day

• Lead and support the day-to-day operation of the outlet, ensuring exceptional service and memorable guest experiences.
• Supervise, coach and motivate the team to consistently deliver high standards of hospitality, presentation and service excellence.
• Oversee service delivery, ensuring food and beverage offerings are presented and served in line with brand standards.
• Maintain excellent standards of cleanliness, organisation and operational efficiency throughout the outlet.
• Handle guest feedback and resolve issues promptly and professionally to maximise guest satisfaction.
• Ensure compliance with company policies, health and safety requirements, and operational procedures.
• Work collaboratively with colleagues and the wider Food & Beverage team to achieve operational and guest satisfaction goals.

Supporting all F&B outlets

As part of our wider Food & Beverage team, colleagues may also have the opportunity to support other outlets and events across the Sheraton Grand London Park Lane. This allows team members to broaden their experience, develop new skills and gain exposure to a variety of service styles within one of London's most prestigious hospitality environments.

What We’re Looking For

• A genuine passion for delivering intuitive, personalised service and creating memorable guest experiences.
• Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery.
• Strong interpersonal and communication skills, with the confidence to engage with a diverse, high-end and discerning international clientele.
• Ability to anticipate guest needs, resolve requests proactively, and exceed expectations in a fast-paced luxury environment.

One to two years of experience in a luxury hospitality, fine dining, F&B, or high-end guest service environment is highly desirable.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.