At a Glance
- Tasks: Lead the Club Lounge and In Room Dining teams to deliver exceptional service.
- Company: Join the prestigious Sheraton Grand Hotel & Spa in Edinburgh.
- Benefits: Enjoy competitive pay, free meals, and up to 33 days holiday.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team in a top-rated 5-star hotel.
- Qualifications: Experience in food & beverage and strong leadership skills required.
The predicted salary is between 30000 - 32000 £ per year.
- Additional Information
- Job Number
- 26081919
- Job Category
- Food and Beverage & Culinary
- Location
- 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR
- Schedule
- Full Time
Located Remotely?
- Position Type
- Non-Management
We are currently recruiting for a Club Lounge Supervisor to support our In Room Dining and Club Lounge Departments.
The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels.
As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant.
Additionally the hotel operates the award winning One Spa™, one of Europe's premier advanced city spas.
The successful candidate for this position will have a strong food & beverage background within the Hotel industry, an ability to work unsupervised and experience/knowledge of banqueting would be required.
A flexible, customer-focused approach is essential, with excellent organisation and leadership skills.
Essential Functions
- Proactively engaging with Sheraton Club members.
- Assist in directing and supervising the daily running of the In Room Dining and Club Lounge areas, maintaining the Sheraton Grand’s standards of service, guest satisfaction and efficiency.
- Ensure your outlets are adequately equipped with operating equipment, guest supplies and restaurant accessories in line with business demands.
- When delegated by your manager you are responsible to schedule and assign staff according to reservation forecast, special activities, events, holidays, vacation and operation requirements.
- To conduct regular outlet meetings daily pre-shift briefings in each of the outlets in order to review and improve service procedures and to communicate special arrangements.
- To maintain the Food & Beverage Log to record comments, complaints, sales information, revenue and any unusual occurrences. This should be updated on a daily business.
- To ensure that all team members within your outlets are well presented and correctly groomed according to the Sheraton Grand standards.
- Responsible to ensure there is a downward flow of communication from your Manager i. e. relevant information is passed onto all team members.
Requirements
- Capability of prioritising their workload to meet deadlines, focused on solving customer issues.
- Ability to handle stress and cope with the pressures of the job as and when they occur.
- Ability to deal with and adapt to unexpected situations: complaints, change.
- Good listening skills for use with internal and external customers alike.
- Flexible approach towards hours.
- To project a pleasant and positive professional image to all contacts at all times.
- Manage cultural needs and expectations of guests.
- Punctual attendance to each shift.
- Maintain positive teamwork at all times.
- Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
- Coaching and training of the team.
Benefits
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service.
- Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
- 50% off Spa Treatments and £50 gym membership within our One Spa.
- 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
- Refer a friend to work with us and receive a £500 bonus.
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities.
- Many more benefits however most importantly, we’ll help you grow, and develop you as an individual.
- Equal Opportunity Employer
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Contact Details:
Sheraton Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Club Lounge Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sheraton Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sheraton Hotels & Resorts
Don't be shy about reaching out to Sheraton Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Club Lounge Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sheraton Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
