Club Lounge Supervisor

• Additional Information
• Job Number
• 26081919
• Job Category
• Food and Beverage & Culinary
• Location
• 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR
• Schedule
• Full Time

Located Remotely?

• Position Type
• Non-Management

We are currently recruiting for a Club Lounge Supervisor to support our In Room Dining and Club Lounge Departments.

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels.

As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant.

Additionally the hotel operates the award winning One Spa™, one of Europe's premier advanced city spas.

The successful candidate for this position will have a strong food & beverage background within the Hotel industry, an ability to work unsupervised and experience/knowledge of banqueting would be required.

A flexible, customer-focused approach is essential, with excellent organisation and leadership skills.

Essential Functions

• Proactively engaging with Sheraton Club members.
• Assist in directing and supervising the daily running of the In Room Dining and Club Lounge areas, maintaining the Sheraton Grand’s standards of service, guest satisfaction and efficiency.
• Ensure your outlets are adequately equipped with operating equipment, guest supplies and restaurant accessories in line with business demands.
• When delegated by your manager you are responsible to schedule and assign staff according to reservation forecast, special activities, events, holidays, vacation and operation requirements.
• To conduct regular outlet meetings daily pre-shift briefings in each of the outlets in order to review and improve service procedures and to communicate special arrangements.
• To maintain the Food & Beverage Log to record comments, complaints, sales information, revenue and any unusual occurrences. This should be updated on a daily business.
• To ensure that all team members within your outlets are well presented and correctly groomed according to the Sheraton Grand standards.
• Responsible to ensure there is a downward flow of communication from your Manager i. e. relevant information is passed onto all team members.

Requirements

• Capability of prioritising their workload to meet deadlines, focused on solving customer issues.
• Ability to handle stress and cope with the pressures of the job as and when they occur.
• Ability to deal with and adapt to unexpected situations: complaints, change.
• Good listening skills for use with internal and external customers alike.
• Flexible approach towards hours.
• To project a pleasant and positive professional image to all contacts at all times.
• Manage cultural needs and expectations of guests.
• Punctual attendance to each shift.
• Maintain positive teamwork at all times.
• Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
• Coaching and training of the team.

Benefits

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service.
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
• 50% off Spa Treatments and £50 gym membership within our One Spa.
• 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
• Refer a friend to work with us and receive a £500 bonus.
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities.
• Many more benefits however most importantly, we’ll help you grow, and develop you as an individual.
• Equal Opportunity Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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