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- Tasks: Serve drinks and canapés in an exclusive lounge for VIP guests.
- Company: Join the prestigious Sheraton Grand Hotel & Spa, a top 5-star hotel in Scotland.
- Benefits: Gain valuable experience in a luxury environment with flexible hours.
- Other info: Opportunity to grow and develop in a dynamic, supportive workplace.
- Why this job: Enhance your hospitality skills while working in a vibrant team atmosphere.
- Qualifications: Experience in food and beverage service, excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
We are currently recruiting for a Casual Club Lounge Server to join our Club Lounge/In room Dining Team at the Sheraton Grand Hotel & Spa. The Club Lounge is an exclusive space for our VIPs to enjoy some drinks and canapés. Sheraton Grand Hotel & Spa is one of Scotland's leading 5-star hotels. As the largest 5-star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.
Club Lounge Server is responsible for opening and closing of the shift, order taking, serving and preparation of drinks/coffees items and to keep the Lounge neat and tidy at all times.
Essential Functions- Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
- Ensure that guest expectations are exceeded and standards are consistently maintained.
- Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
- To be fully conversant with all restaurant/hotels policies and procedures.
- When fully competent, to take ownership of the Club Lounge and work with the Manager to make improvements.
- Food & Beverage Service Experience required.
- Previous experience in a client facing role within a luxury 5-star environment a distinct advantage.
- Excellent written and spoken English.
- Flexible and adaptable approach to working hours.
- Impeccable personal presentation.
- Ability to handle stress and cope with the pressures of the job as and when they occur.
- Ability to deal with and adapt to unexpected situations: complaints, change.
- Ability to motivate yourself at quieter times.
Casual Food & Beverage Server employer: Sheraton Hotels & Resorts
Contact Detail:
Sheraton Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Food & Beverage Server
✨Tip Number 1
Get to know the venue! If you're eyeing that Casual Food & Beverage Server role, pop by the Sheraton Grand Hotel & Spa. Familiarise yourself with the vibe and the Club Lounge. It’ll help you chat confidently about how you can contribute during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former staff on LinkedIn. Ask them about their experiences and any tips they might have for landing a role there. Plus, it shows your genuine interest in the position!
✨Tip Number 3
Practice makes perfect! Before your interview, run through common questions you might face, especially around guest service scenarios. We want you to feel confident and ready to showcase your skills in a luxury environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Casual Food & Beverage Server
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Casual Food & Beverage Server role. Highlight relevant experience in food and beverage service, especially in luxury settings, to show us you're the perfect fit!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great candidate for our Club Lounge team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at the Sheraton Grand Hotel & Spa. Being able to discuss the menu confidently will impress your interviewers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or exceeded guest expectations, as this is crucial for a role in a luxury environment.
✨Dress to Impress
Since personal presentation is key in a 5-star setting, make sure you dress smartly for the interview. This not only reflects your understanding of the hotel's standards but also shows respect for the opportunity.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with complaints or busy periods. Think through your responses ahead of time, focusing on your ability to stay calm under pressure and adapt to changing circumstances.