At a Glance
- Tasks: Deliver exceptional service to guests in the exclusive Club Lounge.
- Company: Join the prestigious Sheraton Grand London Park Lane, part of Marriott International.
- Benefits: Earn £14.25/hour, enjoy free meals, and access amazing discounts.
- Other info: Opportunities for growth and development within a global community.
- Why this job: Be part of a high-performing team creating memorable guest experiences.
- Qualifications: Passion for hospitality and experience in luxury service preferred.
The predicted salary is between 14.25 - 14.25 £ per hour.
We are hiring for a Casual Food and Beverage Waitperson in Club Lounge based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards For Work…. Benefits For Your Lifestyle
- Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates.
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent - award winning, experienced hospitality professionals.
- Discounted room nights & food and beverage - because your well-being means so much.
- Complimentary laundry, free meals on duty.
- Access to fabulous and flexible benefits to help you in and out of work.
- Eligible for Service Charge.
Your Place Of Work, What To Expect
Located within the iconic Sheraton Grand London Park Lane, the Club Lounge offers an exclusive retreat for guests seeking elevated comfort, personalised service and a refined hospitality experience in the heart of Mayfair. Designed to provide a seamless blend of relaxation and convenience, the Club Lounge welcomes guests throughout the day with complimentary breakfast, light refreshments, evening canapés and premium beverage offerings in an elegant and contemporary setting. Our team is dedicated to delivering attentive, personalised service, ensuring every guest feels recognised, valued and cared for during their stay.
Your day to day
- You will provide exceptional, personalised service to Club Lounge guests, ensuring a welcoming, comfortable and memorable experience throughout their visit.
- You will support the smooth day-to-day operation of the Club Lounge, working collaboratively with colleagues to deliver high standards of hospitality across food and beverage service.
- You will maintain excellent presentation of the lounge environment, ensuring cleanliness, organisation, product availability and service standards are consistently upheld.
- You will proactively assist guests with food and beverage requests, replenish lounge offerings, and anticipate guest needs to enhance their overall experience.
- You will follow company policies, health and safety requirements, and operational procedures while supporting colleagues and the wider Food & Beverage team as required.
- You will contribute to creating an exclusive and professional lounge atmosphere that reflects the brand's service standards and commitment to guest satisfaction.
Supporting all F&B outlets
As part of our wider Food & Beverage team, colleagues may also have the opportunity to support other outlets and events across the Sheraton Grand London Park Lane. This allows team members to broaden their experience, develop new skills and gain exposure to a variety of service styles within one of London's most prestigious hospitality environments.
What We’re Looking For
- A genuine passion for delivering intuitive, personalised service and creating memorable guest experiences.
- Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery.
- Strong interpersonal and communication skills, with the confidence to engage with a diverse, high-end and discerning international clientele.
- Ability to anticipate guest needs, resolve requests proactively, and exceed expectations in a fast-paced luxury environment.
- One to two years of experience in a luxury hospitality, fine dining, F&B, or high-end guest service environment is highly desirable.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.
Casual Food and Beverage Waitperson (Club Lounge) - Sheraton Grand London Park Lane employer: Sheraton Hotels & Resorts
At Sheraton Grand Hotel & Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and professionalism. Located in the heart of Edinburgh, our prestigious 5-star property provides employees with opportunities for growth and development, alongside competitive benefits and a supportive environment that fosters excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Food and Beverage Waitperson (Club Lounge) - Sheraton Grand London Park Lane
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Sheraton Hotels & Resorts and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Food and Beverage Waitperson (Club Lounge) - Sheraton Grand London Park Lane
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Sheraton Hotels & Resorts that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Sheraton Hotels & Resorts.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Sheraton Hotels & Resorts get a sense of who you are beyond your experience!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Sheraton Hotels & Resorts and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
