Breakfast Supervisor

Additional Information

Job Number:

Job Category: Food and Beverage & Culinary

Location: 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR (View on Map)

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Role

We are currently recruiting for a Breakfast Supervisor to join our One Square Team at the Sheraton Grand Hotel & Spa, working over 5 days out of 7 including weekends and with early starts from 6am. The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the most popular gin bar in Edinburgh, One Square. Additionally the hotel operates the award winning One Spa™, one of Europe's premier advanced city spas. The principal role of the Breakfast Supervisor is to ensure the smooth running of the breakfast service in One Square and the following service to ensure the restaurant is set up and ready for the next service as well as supporting lunch service to ensure this runs smoothly. On shift you will ensure that the team is working together to ensure optimum service and that guest needs are met. You should ensure grooming and attire of staff is reviewed on shift and rectify any deficiencies. Other duties and responsibilities include completing opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well‑being of guests. Complete work orders for maintenance repairs. Liaise with the Executive Chef and senior kitchen team to ensure that the food offering is to standard.

Essential Functions

• Provide excellent guest service by discovering guest’s needs and acting on these needs promptly, effectively and with confidence.
• Work efficiently to ensure that guest expectations are exceeded and standards are consistently maintained.
• Help to develop and lead an empowered environment for the waiting team by providing support, knowledge, advice and direction.
• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
• Implement and monitor internal SOPs and global Brand Standards in order to increase service efficiency.
• Allocate and monitor (where necessary) daily tasks to ensure all associates are utilized constructively at all times.
• Work with the senior team to provide effective on‑job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals.
• Take an active role in the coaching, counselling and discipline of associates when necessary ensuring compliance with policy and procedures.
• Hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Requirements

• Must possess basic computational ability.
• Knowledge of hotel policy and fire‑safety procedures.
• Ideally you will already have supervisory experience.
• Great Customer Service Skills – Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
• Have the ability to monitor and maintain other bar servers to ensure the upkeep of 5‑star standards.
• Excellent command of English language (verbal and written).
• Excellent organisational skills, ability to work to deadlines and a flexible approach to workload and hours.

Benefits

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, with a maximum of 33 days (pro‑rata) after further service.
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
• Discounts off supermarket, shopping and experiences through our Marriott Benefit Hub.
• 50% off Spa Treatments and £50 gym membership within our One Spa.
• 24/7 employee healthcare plan with access to mental healthcare first‑aiders.
• Refer a friend to work with us and receive a £500 bonus.
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities.
• Many more benefits; most importantly, we’ll help you grow and develop you as an individual.

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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