At a Glance
- Tasks: Lead exceptional events and banqueting experiences in a luxury hotel.
- Company: Join the iconic Sheraton Grand London Park Lane, part of Marriott International.
- Benefits: Enjoy competitive salary, world-class training, and discounted stays at hotels worldwide.
- Other info: Be part of a global community that values connection and teamwork.
- Why this job: Make memorable guest experiences while growing your career in hospitality.
- Qualifications: 2+ years in a leadership role in high-volume 5-star hotels.
The predicted salary is between 37800 - 46200 £ per year.
- Job Category: Event Management
- Schedule: Full Time
- Position Type: Management
Sheraton Grand London Park Lane is seeking an experienced and passionate Banqueting Operations Manager to lead the delivery of exceptional events and banqueting experiences within one of London's most iconic luxury hotels.
Inspired by the glamour of the Art Deco era and backed by the power of Marriott International, this is an incredible opportunity to build your career within one of the world's leading hospitality brands.
This role is responsible for the smooth and successful execution of a wide range of events, from large-scale conferences and gala dinners to weddings and corporate functions.
Working closely with the Events, Culinary, Stewarding and Hotel Operations teams, you will ensure impeccable service standards, operational excellence, and memorable guest experiences.
Why Join Us?
- Rewards for work… Benefits for your lifestyle
- National and international career progression opportunities within Marriott International
- World-class training and development programmes to support your professional growth
- Work alongside experienced hospitality leaders and talented associates
- Discounted room nights and food & beverage across Marriott hotels worldwide
- Complimentary meals on duty
- Complimentary laundry service
- Access to flexible benefits designed to support your wellbeing
- Employee Assistance Programme
- Recognition and reward programmes
- Competitive salary and benefits package
- Discretionary Service Charge and Bonus
Key Responsibilities
- Lead the day-to-day operation of the Banqueting department, ensuring events are delivered to the highest standards.
- Oversee the planning and execution of conferences, weddings, gala dinners, and other large-scale events.
- Work collaboratively with key stakeholders to ensure seamless event delivery.
- Drive guest satisfaction through exceptional service and effective problem resolution.
- Manage labour costs, productivity, and departmental budgets while maintaining service excellence.
- Ensure compliance with all health, safety, food safety, and company policies.
- Candidate Profile
- A minimum of 2 years' experience in a Banqueting Operations Manager, Assistant Banqueting Manager, or similar leadership role within a high-volume 5-star hotel.
- Strong experience delivering large-scale conferences, gala dinners, weddings, and corporate events.
- Excellent organisational, communication, and stakeholder management skills.
- A strong focus on guest satisfaction, operational excellence, and financial performance.
- The ability to thrive in a fast-paced environment while maintaining exceptional attention to detail.
Please note that only candidates with an existing right to work in the UK, without the need for sponsorship, will be considered for this position.
When you join the Sheraton family, you become a member of its global community.
We’ve been a place to gather and connect since 1937.
At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
Join us on our mission to be ‘The World’s Gathering Place’.
In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Banqueting Operations Manager - Sheraton Grand London Park Lane employer: Sheraton Hotels & Resorts
At The Sheraton Grand London Park Lane Hotel, part of Marriott International, we pride ourselves on being an exceptional employer that values your growth and well-being. With world-class training programmes, opportunities for internal promotion, and a supportive work culture, you will thrive alongside award-winning hospitality professionals in the heart of Mayfair. Enjoy fantastic benefits including discounted stays, complimentary meals, and a flexible benefits package designed to enhance your lifestyle.
Contact Details:
Sheraton Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Banqueting Operations Manager - Sheraton Grand London Park Lane
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sheraton Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sheraton Hotels & Resorts
Don't be shy about reaching out to Sheraton Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Banqueting Operations Manager - Sheraton Grand London Park Lane
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sheraton Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
