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For Companies At a Glance
- Tasks: Lead and inspire the Front Office team to create unforgettable guest experiences.
- Company: Join the vibrant Sheraton family, part of Marriott International.
- Benefits: Competitive salary, bonuses, free meals, and discounts on hotel stays.
- Why this job: Be a key player in delivering exceptional service and making guests feel at home.
- Qualifications: 2 years of experience in a similar role and a passion for hospitality.
- Other info: Dynamic work environment with opportunities for growth and global travel.
The predicted salary is between 28000 - 34000 £ per year.
Overview
Job Number: 26013612
Job Category: Rooms & Guest Services Operations
Location: Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJ
Schedule: Full Time
Position Type: Management
JOB SUMMARY: Are you a natural leader with a passion for creating unforgettable guest experiences? Join our vibrant team as an Assistant Front Office Manager and become a key player in shaping the heart of our hotel. At Marriott International, we believe our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We’re not just offering a job; we’re inviting you to become part of a global family dedicated to hospitality excellence, where your unique background is valued and celebrated every single day.
What’s in it for you?
- Competitive rate of pay of up to 34,000.00
- Discretionary annual bonus plan
- Upsells and guest referral incentives uncapped
- Complimentary car park - worth up to 1,300.00 p/a
- Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
- Dental and Eye care benefits worth up to 1,000.00 p/a
- Paid meal break and free meals on duty
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
- Inspiring career mentors
- Friendly and vibrant team atmosphere
- Graduate programs (subject to eligibility)
- Network of inspiring business leaders that support development and endless opportunities
- Travel the world with the #1 leader in hospitality (Global Transfers)
- Private Medical insurance
What You’ll Do: Your Impact & Responsibilities
As an Assistant Front Office Manager, you’ll be instrumental in ensuring seamless operations and delivering exceptional service across our Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. This isn’t just about managing tasks; it’s about leading, inspiring, and empowering our people to create memorable moments for every guest.
- Lead & Inspire: Coach, mentor, and motivate our Front Office team daily. You’ll foster a collaborative, respectful, and supportive environment where everyone thrives.
- Operational Excellence: Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards. You’ll be adept at anticipating needs and resolving any challenges with grace and efficiency.
- Guest Experience Champion: Be a role model for outstanding hospitality! You’ll actively engage with guests, gather feedback, and continuously seek ways to enhance their stay. Your leadership will empower the team to go above and beyond.
- Problem Solver: Expertly handle guest complaints and disputes, turning potential issues into opportunities for remarkable service recovery.
- Strategic Support: Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott’s renowned policies and procedures. You’ll even step into the Front Office Manager’s shoes when they’re away!
- Team Development: Help facilitate employee recognition and ensure open communication channels, keeping everyone aligned with our Front Office objectives.
Who We’re Looking For: Your Skills & Experience
A proactive, solutions-oriented individual with a genuine passion for people and service. Lead by example, demonstrating honesty, integrity, and a commitment to excellence.
Experience: At least 2 years prior experience in a similar role/hotel required.
Additional notes: We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World’s Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Assistant Front Office Manager employer: Sheraton Hotels & Resorts
Contact Detail:
Sheraton Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Sheraton Heathrow Hotel. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services and team leadership. We all know that confidence is key, so role-play with a mate to nail those responses!
✨Tip Number 3
Show off your passion for hospitality during the interview. Share stories about how you've gone above and beyond for guests in the past. This will help you stand out as a true Guest Experience Champion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sheraton family!
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest experiences shine through! Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight relevant experience and skills that align with the job description, showing us why you're the perfect fit for our team.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your unique background and experiences that make you stand out from the crowd.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're serious about joining our vibrant team!
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Marriott International and the Sheraton brand. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or motivated others. Highlight how you foster a collaborative environment and resolve conflicts effectively.
✨Prepare for Guest Experience Scenarios
Expect questions about handling guest complaints and enhancing guest experiences. Think of specific situations where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the team. Inquire about the challenges the Front Office team currently faces or how success is measured in this position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
