At a Glance
- Tasks: Assist in managing food and beverage operations while ensuring guest satisfaction.
- Company: Join the Sheraton Grand London Park Lane, part of Marriott International.
- Benefits: Enjoy competitive pay, discounts, free meals, and flexible benefits.
- Other info: Great opportunities for growth and development in a vibrant environment.
- Why this job: Be part of a global team creating memorable guest experiences.
- Qualifications: High school diploma or relevant experience in food and beverage.
The predicted salary is between 30000 - 40000 € per year.
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards For Work... Benefits For Your Lifestyle
- Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates.
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent - award winning, experienced hospitality professionals.
- Discounted room nights & food and beverage - because your well-being means so much.
- Complimentary laundry, free meals on duty.
- Access to fabulous and flexible benefits to help you in and out of work.
- Service charge and tips.
- Annual bonus.
When you join the Sheraton family, you become a member of its global community. We have been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be "The World's Gathering Place".
In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Summary
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
Candidate Profile
Education And Experience
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
Core Work Activities
Assisting in Food and Beverage Operations
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Uses coaching skills throughout the property.
- Demonstrates self confidence, energy and enthusiasm.
- Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities As Assigned
- Complies with all corporate accounting procedures.
- Assists GM as needed with annual Quality audit.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Assistant Food and Beverage Manager employer: Sheraton Hotels & Resorts
At Sheraton Grand London Park Lane, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As part of Marriott International, you will benefit from world-class training programmes, competitive perks like discounted stays and meals, and the opportunity to connect with talented hospitality professionals in a prestigious location. Join us to be part of a global community dedicated to creating memorable guest experiences while advancing your career in the heart of London.
Contact Detail:
Sheraton Hotels & Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Food and Beverage Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Sheraton or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm for food and beverage shine through. Share your experiences and how you can contribute to creating memorable guest experiences.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in a busy restaurant environment. This will show that you're ready to tackle challenges head-on and keep the team motivated.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Sheraton and Marriott right there, making it super easy for us to connect.
We think you need these skills to ace Assistant Food and Beverage Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the food and beverage industry shine through. Share experiences that highlight your enthusiasm for creating memorable guest experiences – it’s what we’re all about at Sheraton!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Food and Beverage Manager role. Highlight relevant experience and skills that match the job description, so we can see how you fit into our team at Sheraton.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and passion without wading through unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Sheraton Grand London Park Lane.
How to prepare for a job interview at Sheraton Hotels & Resorts
✨Know Your Stuff
Make sure you brush up on your food and beverage knowledge. Understand the latest trends in the industry, and be ready to discuss how you can contribute to creating a memorable dining experience for guests.
✨Showcase Your Team Spirit
Since teamwork is key in hospitality, be prepared to share examples of how you've successfully worked with others in past roles. Highlight your ability to motivate and empower staff, as this aligns perfectly with the role's requirements.
✨Customer Service is King
Be ready to talk about your approach to customer service. Share specific instances where you turned a guest complaint into a positive experience, demonstrating your commitment to exceptional service.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hotel's culture and values. This shows your genuine interest in the role and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
