32 hour In Room Dining Server

Job Overview

We are currently recruiting for an In Room Dining Server to join our F&B Team at the Sheraton Grand Hotel & Spa, working 32 hours per week, including evenings and weekends. The role involves delivering an excellent food and beverage experience, ensuring guest satisfaction, and working across In Room Dining and occasionally the Club Lounge. The Server will develop relationships with regular hotel guests and support strategic departmental goals in line with departmental SOPs.

Essential Functions

• Provide excellent guest service by discovering all guests’ needs and acting on them promptly, effectively and with confidence.
• Prepare beverages that exceed customer expectations at a speed that meets client demands.
• Prepare beverages in an efficient, hygienic, and systematic manner, ensuring continual cleanliness.
• Liaise and communicate effectively with the floor team to ensure seamless transfer of information for effective floor service.
• Be fully conversant with all IRD and Club Lounge policies and procedures.
• Offer a warm, welcoming experience for guests, evidenced by personal service and a clean, tidy bar area.
• Stay current with beverage trends to keep the IRD and Club Lounge ahead of or at least on trend.
• Maintain strong liaison and communication with other Food & Beverage team members, the Kitchen, and Front Office.

Requirements

• Food & Beverage Service experience required.
• Previous experience in a client‑facing role within a luxury five‑star environment is a distinct advantage.
• Good communication skills in written and spoken English.
• Flexible and adaptable approach to working hours.
• Ability to memorize regular guests on sight.
• Thorough knowledge of wines, spirits, and coffee preparation.
• Ability to operate in a fast‑paced environment while maintaining professionalism.
• Excellent, instinctive customer service skills and ability to interact with guests from all backgrounds and cultures.

Benefits

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays; this increases up to a maximum of 33 days (pro‑rata) after further service.
• Worldwide employee, friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
• Discounts on supermarket shopping, other retail and experiences through the Marriott Benefit Hub.
• 50% off spa treatments and a £50 gym membership within One Spa.
• 24/7 employee healthcare plan with access to mental health care and first aiders.
• Refer a friend to work with us and receive a £500 bonus.
• Opportunities for career progression, global transfers, and involvement in charitable and community activities.
• Many more benefits and growth opportunities.

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.