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For Companies At a Glance
- Tasks: As a Guest Service Agent, you'll handle check-ins, guest requests, and ensure a smooth experience.
- Company: Join Sheraton, part of Marriott International, a global leader in hospitality since 1937.
- Benefits: Enjoy discounted stays, free meals, and world-class training to boost your career.
- Why this job: Be part of a vibrant team, create memorable experiences, and grow within a supportive culture.
- Qualifications: No specific experience required; just bring your enthusiasm and customer service skills!
- Other info: Flexible benefits and opportunities for internal promotions await you!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
We are hiring for a Guest Service Agent
Based at The Sheraton Grand London Park Lane Hotel – a Grand Experience Crafted in Mayfair.
Rewards for work. Benefits for your lifestyle
- Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent – award winning, experienced hospitality professionals
- Discounted room nights & food and beverage – because your well-being means so much
- Complimentary laundry, free meals on duty
- Access to fabulous and flexible benefits to help you in and out of work
- Eligible for Accommodation Service Charge
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorisation reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Analytical Skills
- Problem Solving
- Decision-Making
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Diversity Relations
- Customer Service Orientation
Communications
- Listening
- Telephone Etiquette Skills
- English Language Proficiency
- Communication
- Applied Reading
Personal Attributes
- Dependability
- Integrity
- Positive Demeanor
- Presentation
- Safety Orientation
- Adaptability/Flexibility
- Stress Tolerance
- Initiative
Organisation
- Multi-Tasking
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Guest Service Agent employer: Sheraton Grand London Park Lane
Contact Detail:
Sheraton Grand London Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Familiarise yourself with the Sheraton brand and its values. Understanding their commitment to creating a sense of belonging and delivering exceptional guest experiences will help you align your responses during interviews.
✨Tip Number 2
Highlight your customer service skills and any relevant experience in hospitality. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles.
✨Tip Number 3
Demonstrate your teamwork abilities. Since the role involves collaborating with various departments, be ready to discuss how you've successfully worked in teams to achieve common goals.
✨Tip Number 4
Prepare to showcase your problem-solving skills. Think of scenarios where you've effectively handled guest complaints or unexpected situations, as this will illustrate your capability to maintain high service standards.
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for a Guest Service Agent. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or hospitality. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to provide excellent guest service.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the Sheraton brand. Mention why you want to work there and how your values align with their mission of creating a sense of belonging for guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Sheraton Grand London Park Lane
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences where you went above and beyond to create a memorable guest experience, as this aligns perfectly with Sheraton's mission.
✨Demonstrate Strong Communication Skills
As a Guest Service Agent, clear communication is key. Practice articulating your thoughts clearly and professionally. Be prepared to answer questions using proper telephone etiquette, as this will showcase your readiness for the role.
✨Highlight Teamwork Experience
Sheraton values collaboration, so be ready to discuss examples of how you've worked effectively in a team. Emphasise your ability to support colleagues and contribute to common goals, which is essential in a busy hotel environment.
✨Prepare for Situational Questions
Expect to face situational questions that assess your problem-solving skills. Think of scenarios where you had to handle guest complaints or unexpected challenges, and explain how you resolved them while maintaining a positive attitude.
