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- Tasks: Join us as a Conference and Banqueting Associate, creating memorable guest experiences at events.
- Company: Be part of Sheraton, a global community under Marriott International, known for hospitality since 1937.
- Benefits: Enjoy flexible benefits, discounted stays, free meals, and world-class training opportunities.
- Why this job: This role offers a chance to connect with people and develop your skills in a vibrant environment.
- Qualifications: No specific experience required; just bring your enthusiasm and a passion for guest service.
- Other info: Work in the stunning Sheraton Grand London Park Lane Hotel, a hub of elegance and style.
The predicted salary is between 24000 - 36000 £ per year.
When you join the Sheraton family, you become a member of its global community. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
We are hiring for a Conference and Banqueting Associate based at The Sheraton Grand London Park Lane Hotel.
Rewards for work. Benefits for your lifestyle:- Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates.
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent - award winning, experienced hospitality professionals.
- Discounted room nights & food and beverage.
- Complimentary laundry, free meals on duty.
- Access to fabulous and flexible benefits to help you in and out of work.
- Eligible for Service Charge.
Our jobs aren't just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Event Service Expert is skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish.
Guest Relations:- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting.
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Follow appropriate procedures for serving alcohol.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards.
- Prepare coffee breaks, carts, and stations with appropriate food and beverages.
- Set up, operate, and troubleshoot audio-visual (AV), projection, lighting, and conferencing equipment.
- Bus tables by removing and separating tableware, plate ware, glassware, and flatware.
- Monitor tableware to ensure it is presentable to guests.
- Respond to and try to fulfil any special banquet event arrangements requested by guest.
- Replenish buffet items to ensure consistency and freshness in presentation.
- Follow all state and local laws for serving alcohol responsibly.
- Prepare drink orders for guests according to specified recipes.
- Maintain cleanliness and condition of bar and other tools.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Monitor and maintain the cleanliness of assigned tables and work areas.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
Conference and Banqueting Associate employer: Sheraton Grand London Park Lane
Contact Detail:
Sheraton Grand London Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Banqueting Associate
✨Tip Number 1
Familiarise yourself with the Sheraton brand and its values. Understanding their commitment to creating a sense of belonging and delivering exceptional guest experiences will help you align your approach during interviews and interactions.
✨Tip Number 2
Network with current or former employees of Sheraton or Marriott International. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Since the role involves direct guest interaction, showcasing your ability to handle various situations with poise will be crucial.
✨Tip Number 4
Research common event management practices and trends in the hospitality industry. Being knowledgeable about the latest techniques and technologies used in conference and banqueting services can set you apart from other candidates.
We think you need these skills to ace Conference and Banqueting Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in event services or banqueting. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and teamwork. Mention specific experiences where you've created memorable guest experiences, as this aligns with Sheraton's mission.
Showcase Your Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for the Conference and Banqueting Associate role, so provide examples of how you've used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential in the hospitality industry.
How to prepare for a job interview at Sheraton Grand London Park Lane
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns with the values of Sheraton.
✨Demonstrate Teamwork Skills
Since the role requires working closely with others, be prepared to discuss examples of how you've successfully collaborated in a team setting. Highlight any experiences where you supported colleagues to ensure excellent service delivery.
✨Know the Company and Its Values
Research Sheraton and Marriott International's mission and values. Be ready to discuss how your personal values align with theirs, particularly around creating a sense of belonging and delivering exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests or complaints. Think of scenarios from your past experiences where you effectively resolved issues and made guests feel valued.
