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- Tasks: Lead the Banqueting Department, ensuring smooth operations and exceptional guest experiences.
- Company: Join Sheraton, a global community since 1937, dedicated to creating connections.
- Benefits: Enjoy competitive salary, bonuses, 28-33 days holiday, and discounts on hotel stays and dining.
- Why this job: Be part of a prestigious 5-star hotel, enhancing your skills in a vibrant team environment.
- Qualifications: 5 years experience in a large F&B/Banqueting role with management skills required.
- Other info: Opportunities for global career progression and involvement in community activities.
The predicted salary is between 36000 - 60000 £ per year.
When you join the Sheraton family, you become a member of its global community. We\’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you\’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be \’The World\’s Gathering Place\’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
We are currently recruiting for a Conference & Banqueting Manager to join our award winning Food & Beverage teamat the Sheraton Grand Hotel & Spa.
Sheraton Grand Hotel & Spa is one of Scotland\’s leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.
Role:
Effectively monitor the daily operations of the Banqueting Department, including providing support and guidance to fellow Banqueting associates to ensure a successful and effective operation ending in a positive guest experience.
Essential Functions:
- Review all written communication, i.e., daily/weekly banqueting event orders to determine appropriate staffing levels, room/station assignments, décor and enhancements. Communicate all changes within the Banqueting Department to other departments and make adjustments accordingly.
- Responsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotels operating departments making for a successful meeting experience for the meeting planner and attendees. Maintain constant communication with the Events Team as it applies to the client at hand.
- Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications. Communicate all daily activities, in person or by log, to the other banqueting associates to ensure smooth transition and follow-up from one function to another.
- Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.
- Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the banquet service/function staff.
- Manage the inventory and control of facilities/equipment.
- Maintain a high level of service by constantly training and coaching all direct reports and associates.
- To instigate and monitor opening and closing procedures for banqueting supervisors/lead servers in order to establish and maintain the standards and condition of all banqueting rooms.
- Responsible for monthly scheduling/forecasting for payroll/expenses for the department to ensure that these costs do not exceed forecasted parameters.
Requirements:
We are looking for someone who is energetic, passionate, self-motivated and who is ready to take the next step on your career path. Ideally you will have at least 5 years\’ experience within a large volume F&B/Banqueting Department within a 5 star environment, with supervisory/management experience required. We are looking for candidates who have a flexible approach to working hours and a desire to continually improve our product.
Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:
- Require good communication skills, both verbal and written.
- Must possess well developed computer skills and ability to analyze and prepare data/figures
- Must have a working knowledge of types of room set-ups, capacities, relation to type of event, etc.
- Ability to effectively communicate at different organizational levels
- Excellent Customer Service skills, preferably at 5* level
- Must have excellent interpersonal skills, sales-related skills & organizational/supervisory qualities
- Must have exceptional food and Beverage knowledge and pricing.
- Must have significant experience in operating Conference and Banqueting and good local knowledge of the surrounding area
So why work for the world\’s largest hospitality company?
* A competitive salary, bonus and private medical insurance.
* 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
* Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction
* 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
* Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
* 50% off Spa Treatments and £50 gym membership within our One Spa!
* 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
* Refer a friend to work with us and receive a £500 bonus
* Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
* Many more benefits however most importantly, we\’ll help you grow, and develop you as an individual
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
AMRT1_UKCT
Conference and Banqueting Manager employer: Sheraton Grand Hotel & Spa, Edinburgh
Contact Detail:
Sheraton Grand Hotel & Spa, Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Banqueting Manager
✨Tip Number 1
Familiarise yourself with the Sheraton brand and its values. Understanding their commitment to creating a sense of belonging and delivering exceptional guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in conference and banqueting management. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage large events and maintain high service standards. Highlight any successful projects where you improved operations or enhanced guest satisfaction.
✨Tip Number 4
Research the local area and understand the competitive landscape for conference and banqueting services. Being knowledgeable about local venues and trends can give you an edge in discussions about how to attract and retain clients.
We think you need these skills to ace Conference and Banqueting Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in conference and banqueting management. Emphasise your supervisory roles and any achievements in improving guest experiences or operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Sheraton brand. Mention specific experiences that align with the job description, such as managing large events or enhancing customer service.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisational abilities, and food and beverage knowledge. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Sheraton Grand Hotel & Spa, Edinburgh
✨Showcase Your Experience
Make sure to highlight your previous experience in managing large-scale events and banqueting operations. Discuss specific examples where you successfully coordinated events, managed teams, and ensured a high level of guest satisfaction.
✨Demonstrate Strong Communication Skills
Since the role requires constant communication with various departments and clients, be prepared to discuss how you effectively communicate in different situations. Share examples of how you've resolved conflicts or facilitated smooth operations through clear communication.
✨Emphasise Teamwork and Leadership
As a Conference and Banqueting Manager, you'll need to lead a team. Talk about your leadership style and how you motivate and train your team members. Provide examples of how you've fostered a collaborative environment in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as last-minute changes to an event, and prepare to discuss how you would handle them effectively.