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- Tasks: Lead and manage a vibrant Leisure/Health Club, ensuring top-notch standards and member satisfaction.
- Company: Join a dynamic team in a leading leisure facility focused on health and wellness.
- Benefits: Competitive salary, career development opportunities, and a fun work environment.
- Other info: Great opportunity for personal growth and to inspire others in a supportive community.
- Why this job: Make a real difference in people's lives while promoting health and fitness.
- Qualifications: Health & Fitness qualification and experience in club management or supervisory roles.
The predicted salary is between 30000 - 40000 £ per year.
As Leisure Manager, you are responsible for effectively managing the Leisure/Health Club to maintain brand standards and achieve key revenue and financial targets in line with the company budget. Through positive leadership of the Leisure team, you will create and promote a culture that aligns with operational excellence, health and safety, and best practice standards.
KEY ACCOUNTABILITIES
- Product & Operations
- Ensure the Club is always presented to a high standard by overseeing daily, weekly, and monthly checks.
- Screen all potential Club users using approved procedures, including the Clubwise Membership System and Health Commitment Statement (HCS).
- Conduct and manage fitness programmes to promote member behaviour change and maximise Personal Training opportunities.
- Deliver a Group Exercise programme tailored to the Clubs demographic and member needs, maintaining brand standards.
- Oversee daily, weekly, and monthly management processes in line with Company Policy and Standard Operating Procedures (SOPs).
- Team Leadership
- Train and develop team members to ensure they have the skills to progress within the company and achieve their personal career goals.
- Organise and maintain legal training requirements, ensuring team members hold First Aid and Pool Responder qualifications.
- Review team member performance regularly, conduct initial job chats, and complete all six monthly and annual appraisals as scheduled.
- Coach, support, and foster a positive, can-do attitude across the team.
- Promote a culture of recognition and celebrate outstanding performance.
- Financial Management
- Achieve revenue and profit targets in line with the clubs budget.
- Set and deliver on key business objectives, monitor financial performance daily, weekly, and monthly, and take corrective actions as needed.
- Provide accurate weekly and monthly figures to the Hotel Operations Manager.
- Submit KPIs and Membership Administration Tracker to Group Operations as required.
- Self-Management
- Adhere to all hotel/club rules, company policies, grooming standards, timekeeping, and attendance requirements.
- Actively participate in training programmes to support your own development.
- Lead by example to create an environment where every member is treated like a guest in our home.
- Commercial Focus
- Implement central marketing plans to increase new member sales and membership headcount.
- Drive local marketing initiatives to strengthen the Clubs community presence.
- Manage the Clubwise enquiry/prospect system to fully utilise data capture and follow-up.
- Oversee the Clubwise membership system to support retention and secondary revenue.
- Maintain member retention through SOPs, retention tools, and the atHOME programme.
- Increase secondary revenue streams (e.g., Health & Beauty, Retail, F&B, Personal Training) through effective promotion and aftercare.
- Attend scheduled conference calls and review and implement weekly briefs.
- Health & Safety
- Demonstrate understanding and compliance with all health, hygiene, and fire safety policies.
- Be familiar with emergency and evacuation procedures.
- Log security incidents, accidents, and near misses promptly.
- Take a proactive approach to operational and facility maintenance and escalate issues where needed.
- Maintain pool plant operations and water hygiene following SOPs.
- Support the clubs Sustainable Safety Group (SSG) audit process.
- General Responsibilities
- Oversee daily, weekly, and monthly club administration processes.
- Comply with the companys code of conduct and represent the club professionally at all times.
- Commit to ongoing learning and development.
- Work effectively with colleagues from diverse backgrounds.
- Maintain open and regular communication with the General Manager and Group Administration.
- Deliver on specific objectives as agreed.
PERFORMANCE MEASURES
- Revenue and cost achievement
- Metric performance
- Health & Safety compliance targets
- Achievement of agreed personal targets and objectives
ESSENTIAL SKILLS, KNOWLEDGE & QUALIFICATIONS
- Recognised Health & Fitness Industry Qualification (Essential)
- Pool Plant Operators Qualification Level 2+ (Desirable)
- Pool Responder or higher Pool Water Safety Qualification (Desirable)
- First Aid at Work Qualification (Desirable)
- Register of Exercise Professionals Level 3 or above (Essential)
- Proven success in a similar Club Manager, Deputy, Operations Manager, or Senior Fitness/Supervisory role
Leisure Manager in Shepperton employer: Shepperton Marina Hotels Limited
Contact Detail:
Shepperton Marina Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Manager in Shepperton
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and fitness industry. Attend local events or workshops, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up prepared for interviews! Research the company and its culture, especially their approach to health and safety standards. Bring examples of how you've led teams or improved member experiences in previous roles to the table.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you’re the perfect fit for the Leisure Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored to your skills in the leisure sector.
We think you need these skills to ace Leisure Manager in Shepperton
Some tips for your application 🫡
Show Your Passion for Leisure: When writing your application, let your enthusiasm for the leisure and health industry shine through. We want to see how your passion aligns with our commitment to operational excellence and member satisfaction.
Tailor Your Experience: Make sure to highlight your relevant experience in managing leisure facilities or teams. We’re looking for specific examples that demonstrate your ability to lead, manage finances, and promote a positive culture within a team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and achievements, making it easy for us to see why you’d be a great fit for the Leisure Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Shepperton Marina Hotels Limited
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Leisure Manager. Brush up on your knowledge of health and safety policies, fitness programmes, and financial management. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve trained or developed team members, or fostered a positive culture. This is crucial for the Leisure Manager position, so be ready to share specific stories that highlight your leadership style.
✨Understand the Brand
Research the company’s brand standards and values. Be prepared to discuss how you would maintain these standards in the Leisure/Health Club. Showing that you align with their vision will set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the club's community initiatives or how they measure success in member retention. It shows your interest in the role and helps you gauge if it’s the right fit for you.