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- Tasks: Troubleshoot hardware and software issues while managing support queries in a creative studio.
- Company: Leading architectural firm in Manchester with a vibrant team culture.
- Benefits: Gain hands-on experience in IT support within a dynamic environment.
- Why this job: Join a creative team and enhance your skills in a supportive atmosphere.
- Qualifications: 2 years of IT support experience and strong skills in Adobe Creative Cloud and Autodesk.
- Other info: Opportunity to work on exciting projects in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading architectural firm in Manchester is seeking an experienced IT Support Analyst. You will troubleshoot hardware and software issues, manage support queries, and work within a small IT team.
The ideal candidate has at least 2 years of experience in IT support, strong skills in Adobe Creative Cloud, Autodesk software, and Windows systems. This on-site role requires strong problem-solving and communication skills while offering the chance to work in a vibrant team environment.
IT Support Analyst – Creative Studio Helpdesk (Manchester) employer: Sheppard Robson
Contact Detail:
Sheppard Robson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst – Creative Studio Helpdesk (Manchester)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in architectural firms or IT support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Adobe Creative Cloud and Autodesk software. Real-life examples of how you've solved problems will make you stand out.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common IT support scenarios and how you'd handle them. This will boost your confidence and help you communicate your problem-solving skills effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that IT Support Analyst role. Plus, applying directly shows your enthusiasm and commitment to joining our vibrant team in Manchester.
We think you need these skills to ace IT Support Analyst – Creative Studio Helpdesk (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Adobe Creative Cloud and Autodesk software. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our vibrant team. We love seeing personality, so let your enthusiasm come through!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for candidates who can think on their feet, so share those success stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Sheppard Robson
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Adobe Creative Cloud, Autodesk software, and Windows systems. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tools but can also troubleshoot effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of challenging IT problems you've faced and how you solved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to work under pressure.
✨Communicate Clearly and Confidently
Since this role involves managing support queries, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening. This will highlight your ability to interact well with team members and clients alike.
✨Get to Know the Company Culture
Research the architectural firm and its projects to understand their values and work environment. Mentioning specific projects or initiatives during your interview can show your genuine interest in the company and how you’d fit into their vibrant team.
