At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage helpdesk queries in a creative office.
- Company: Join Sheppard Robson, a vibrant design and architectural firm in Manchester.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on innovation and design.
- Why this job: Be part of a dynamic team and enhance your IT skills in a creative setting.
- Qualifications: 2+ years in IT support, strong knowledge of Adobe, Autodesk, and Microsoft products.
The predicted salary is between 30000 - 42000 £ per year.
Sheppard Robson is recruiting an IT Support Analyst to join its team in Manchester. The role is well suited to an enthusiastic individual looking to join a creative and vibrant office in a key support role. The role is based on site, 5 days a week and will include a wide range of tasks including helpdesk queries, support across multiple offices, installing, configuring, and supporting hardware, software, systems/servers and mobile phones. The role is preferably located in Manchester.
Key Tasks
- Troubleshooting hardware and software issues
- Managing support queries from multiple sources that range from 1st to 3rd line
- Working in a small IT Team of between 2-6 people
- Working in a SME sized business of 50-400 users over multiple offices
Experience and Skills
- 2 years minimum proven experience in an IT support role or similar
- Strong experience of Adobe Creative Cloud products, Autodesk Revit/AutoCAD, Bentley, Microsoft Office 365/Teams
- Strong experience of Windows 11, Windows Server 2022, Active Directory, DNS, DHCP, Group policy, PowerShell, PC imaging
- IT and Microsoft certifications (or similar)
- Self-motivated with strong prioritisation skills and attention to detail
- Approachable and articulate
- Positive and proactive in dealing with tasks and support requests
- Able to work within a team environment
- Working in a Design/Architectural environment would be an advantage
The salary is dependent on the successful applicant’s experience and qualifications.
It Support Analyst in Manchester employer: Sheppard Robson
Sheppard Robson is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration among architects. Located in London, our firm provides ample opportunities for professional growth and development, alongside competitive salaries and benefits that reflect our commitment to nurturing talent in the architectural field.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Analyst in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sheppard Robson values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sheppard Robson might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sheppard Robson!
✨Direct Apply to Sheppard Robson
Let's not forget to apply directly through the Sheppard Robson website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Analyst in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sheppard Robson.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sheppard Robson. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sheppard Robson
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
