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- Tasks: Provide IT support, troubleshoot issues, and manage helpdesk queries in a creative office.
- Company: Join Sheppard Robson, a vibrant design and architectural firm in Manchester.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and enhance your IT skills in a creative setting.
- Qualifications: 2+ years in IT support, strong knowledge of Adobe, Autodesk, and Microsoft products.
- Other info: Work in a collaborative environment with a focus on innovation and design.
The predicted salary is between 30000 - 42000 £ per year.
Sheppard Robson is recruiting an IT Support Analyst to join its team in Manchester. The role is well suited to an enthusiastic individual looking to join a creative and vibrant office in a key support role. The role is based on site, 5 days a week and will include a wide range of tasks including helpdesk queries, support across multiple offices, installing, configuring, and supporting hardware, software, systems/servers and mobile phones. The role is preferably located in Manchester.
Key Tasks
- Troubleshooting hardware and software issues
- Managing support queries from multiple sources that range from 1st to 3rd line
- Working in a small IT Team of between 2-6 people
- Working in a SME sized business of 50-400 users over multiple offices
Experience and Skills
- 2 years minimum proven experience in an IT support role or similar
- Strong experience of Adobe Creative Cloud products, Autodesk Revit/AutoCAD, Bentley, Microsoft Office 365/Teams
- Strong experience of Windows 11, Windows Server 2022, Active Directory, DNS, DHCP, Group policy, PowerShell, PC imaging
- IT and Microsoft certifications (or similar)
- Self-motivated with strong prioritisation skills and attention to detail
- Approachable and articulate
- Positive and proactive in dealing with tasks and support requests
- Able to work within a team environment
- Working in a Design/Architectural environment would be an advantage
The salary is dependent on the successful applicant’s experience and qualifications.
IT Support Analyst in Manchester employer: Sheppard Robson
Contact Detail:
Sheppard Robson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Sheppard Robson on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a list of projects where you've tackled IT support challenges. This will help you stand out during interviews and show that you're ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for IT support roles. Think about how you’d troubleshoot specific issues or manage support queries, and be ready to share your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Sheppard Robson.
We think you need these skills to ace IT Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with tools like Adobe Creative Cloud and Windows Server, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role at Sheppard Robson. Share specific examples of how you've tackled similar tasks in the past, and let your personality shine through!
Show Off Your Technical Skills: Don’t forget to mention your technical skills clearly. We want to see your experience with troubleshooting, managing support queries, and any relevant certifications. This is your chance to impress us with your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sheppard Robson
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific software and hardware mentioned in the job description. Familiarise yourself with Adobe Creative Cloud, Autodesk Revit/AutoCAD, and Windows Server 2022. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you resolved a tricky helpdesk query or managed a support request effectively. This will demonstrate your troubleshooting skills and your ability to work under pressure.
✨Highlight Teamwork Experience
Since you'll be working in a small IT team, it's important to convey your ability to collaborate. Share experiences where you worked closely with others to achieve a common goal, especially in a fast-paced environment. This will show that you're not just a tech whiz but also a great team player.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
