Credit Controller in Harrogate

Shepley Spring are the UK’s leading bottled water manufacturer with over 20 years’ experience in production and are proud to remain a family run business to this day. The company operates in three manufacturing facilities in West Yorkshire and owns several high-speed production lines with the capabilities of producing both still and sparkling water servicing leading retailers such as Morrisons, Costco, Booker Tesco and Iceland through both own brand and private label and produces the brands Ice Valley® and White Rock® exclusively.

The Credit Controller is responsible for supporting the effective management of the company’s sales ledger and ensuring timely collection of customer payments across a fast-paced and growing manufacturing business. Working closely with major grocery, wholesale, and commercial customers, the successful candidate will play a key role in maintaining strong customer relationships, managing aged debt, resolving invoice queries, and supporting cash flow performance across the business.

This role requires a highly organised and resilient individual who is comfortable working within a high-volume transactional environment whilst maintaining strong attention to detail and a proactive approach to problem solving. The role will work closely with Finance, Commercial, Customer Service, and Supply Chain teams to ensure efficient resolution of account queries and effective management of customer accounts during a significant period of business growth and transformation.

• Manage and maintain customer accounts across grocery, wholesale, and commercial customer portfolios.
• Proactively chase overdue payments via telephone and email whilst maintaining strong customer relationships.
• Monitor aged debt reports and ensure timely escalation of overdue accounts where required.
• Investigate and resolve invoice queries, deductions, pricing disputes, and customer account discrepancies.
• Allocate customer receipts accurately and maintain sales ledger records.
• Work collaboratively with Commercial, Customer Service, Logistics, and Finance teams to resolve account issues efficiently.
• Support cash flow management through effective debt collection and account monitoring.
• Reconcile customer accounts and investigate any variances or inconsistencies.
• Assist in implementing and improving credit control procedures and processes.
• Support month-end processes relating to debtor reporting and account reconciliations.
• Build and maintain strong working relationships with key customers and internal stakeholders.
• Ensure accurate record keeping and maintenance of customer account documentation.
• Provide regular updates and reporting on aged debt, overdue balances, and account status to management.
• Support continuous improvement initiatives across transactional finance processes and systems.

• Previous Credit Control or Accounts Receivable experience is essential.
• Experience managing high-volume customer accounts within FMCG or manufacturing environments desirable.
• Experience working with major retail, wholesale, or commercial customer accounts advantageous.
• Familiarity with ERP or finance systems such as Sage, SAP, or similar platforms preferred.
• Good understanding of transactional finance processes and sales ledger management.