Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a dynamic reception team while ensuring top-notch customer service.
- Company: Join Shepherds The Vets, a well-established veterinary practice in Bridgend.
- Benefits: Competitive salary of £32,000, supportive work environment, and career advancement opportunities.
- Why this job: Step up your career in a key leadership role with a passionate team.
- Qualifications: Previous team management experience and strong communication skills required.
- Other info: Flexible working hours and a chance to make a real impact in the community.
The predicted salary is between 32000 - 44800 £ per year.
Shepherds The Vets are looking for an experienced, confident, and highly organised Head Receptionist to lead their reception teams across Bridgend and associated branches. This is a key leadership role within the practices. Previous team manager experience is essential.
Key Responsibilities
- Team Leadership & Management
- Recruit, induct, train, develop, and manage the reception team
- Inspire and motivate team members, managing performance through regular feedback, appraisals, and performance management
- Manage remote teams across multiple branches, including regular site visits and reviews
- Implement and drive team goals and objectives
- Operational & Resource Management
- Manage rotas, holidays, absence, and branch cover to ensure appropriate staffing levels
- Provide support and cover within the reception team when required
- Ensure effective handovers between reception staff across shift patterns
- Customer Service Excellence
- Ensure consistently high standards of customer service across all reception areas
- Obtain and act upon direct client feedback, implementing improvements where required
- Professionally manage and diffuse challenging customer situations
- Welcome visitors, identify needs, and direct enquiries appropriately
- Telephony & Systems
- Manage telephony performance, including missed call rates, quality monitoring, and reduction of double handling
- Evaluate telephony KPIs, conduct quality control checks, produce quarterly reviews, and take corrective action
- Ensure accurate, compliant use of the appointment and practice management systems
- Compliance & Governance
- Ensure full compliance with client confidentiality, GDPR, Health & Safety, and RCVS requirements
- Maintain accurate practice records and implement corrective action where required
- Manage practice security, including controlled access door systems
- Be fully familiar with emergency procedures and ensure safe evacuation when required
- Financial & Administrative Duties
- Manage the non-payers report, including customer contact, payment arrangements, and escalation where appropriate
- Oversee daily cashing up, banking procedures, and reconciliation
- Ensure all administrative tasks are completed efficiently, accurately, and in a timely manner
Qualifications
- GCSEs essential
- A Levels desirable or NVQ Level
Skills & Attributes
- Self-motivated, trustworthy, and customer-focused
- Previous team manager experience essential
- Excellent interpersonal and communication skills
- Proven ability to lead, manage, and delegate effectively
- Strong planning and organisational skills
- Target driven with the ability to work under pressure
- Confident decision-maker able to work on own initiative
If you are an experienced receptionist looking to take the next step in your career with a well-established veterinary practice, we would love to hear from you. Apply now to join Shepherds the Vets today. Applications close on 27 February 2026.
Head Receptionist in Coity employer: Shepherds The Vets
Contact Detail:
Shepherds The Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in Coity
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or related industries. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Shepherds The Vets and their values. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission and how you can lead our reception teams.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your leadership skills and customer service excellence, which are key for the Head Receptionist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head Receptionist in Coity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head Receptionist role. Highlight your previous team management experience and any relevant skills that match the job description. We want to see how you can lead and inspire a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for Shepherds The Vets. Don’t forget to mention your customer service excellence and leadership skills.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. We love to see numbers and results, so if you improved customer satisfaction or reduced missed calls, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Shepherds The Vets
✨Know Your Stuff
Before the interview, make sure you’re familiar with Shepherds The Vets and their values. Research their services, recent news, and any community involvement. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll need to demonstrate your team management experience. Prepare specific examples of how you've successfully led a team, handled conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service is Key
Highlight your customer service skills during the interview. Be ready to discuss how you've dealt with challenging situations in the past and what steps you took to ensure customer satisfaction. This role is all about creating a positive experience for clients!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you’re not just interested in the job, but also in contributing to the practice’s success.
