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- Tasks: Lead and inspire reception teams while ensuring top-notch customer service.
- Company: Join Shepherds The Vets, a well-established veterinary practice in Bridgend.
- Benefits: Competitive salary of £32,000 and opportunities for career growth.
- Why this job: Take the next step in your career and make a real impact in a supportive environment.
- Qualifications: Previous team management experience and excellent communication skills required.
- Other info: Dynamic role with a focus on leadership and customer excellence.
The predicted salary is between 28000 - 36000 £ per year.
Shepherds The Vets are looking for an experienced, confident, and highly organised Head Receptionist to lead their reception teams across Bridgend and associated branches. This is a key leadership role within the practices. Previous team manager experience is essential.
Key Responsibilities
- Team Leadership & Management
- Recruit, induct, train, develop, and manage the reception team
- Inspire and motivate team members, managing performance through regular feedback, appraisals, and performance management
- Manage remote teams across multiple branches, including regular site visits and reviews
- Implement and drive team goals and objectives
- Operational & Resource Management
- Manage rotas, holidays, absence, and branch cover to ensure appropriate staffing levels
- Provide support and cover within the reception team when required
- Ensure effective handovers between reception staff across shift patterns
- Customer Service Excellence
- Ensure consistently high standards of customer service across all reception areas
- Obtain and act upon direct client feedback, implementing improvements where required
- Professionally manage and diffuse challenging customer situations
- Welcome visitors, identify needs, and direct enquiries appropriately
- Telephony & Systems
- Manage telephony performance, including missed call rates, quality monitoring, and reduction of double handling
- Evaluate telephony KPIs, conduct quality control checks, produce quarterly reviews, and take corrective action
- Ensure accurate, compliant use of the appointment and practice management systems
- Compliance & Governance
- Ensure full compliance with client confidentiality, GDPR, Health & Safety, and RCVS requirements
- Maintain accurate practice records and implement corrective action where required
- Manage practice security, including controlled access door systems
- Be fully familiar with emergency procedures and ensure safe evacuation when required
- Financial & Administrative Duties
- Manage the non-payers report, including customer contact, payment arrangements, and escalation where appropriate
- Oversee daily cashing up, banking procedures, and reconciliation
- Ensure all administrative tasks are completed efficiently, accurately, and in a timely manner
Qualifications
- GCSEs essential
- A Levels desirable or NVQ Level
Skills & Attributes
- Self-motivated, trustworthy, and customer-focused
- Previous team manager experience essential
- Excellent interpersonal and communication skills
- Proven ability to lead, manage, and delegate effectively
- Strong planning and organisational skills
- Target driven with the ability to work under pressure
- Confident decision-maker able to work on own initiative
If you are an experienced receptionist looking to take the next step in your career with a well-established veterinary practice, we would love to hear from you. Apply now to join Shepherds the Vets today. Applications close on 27 February 2026.
Head Receptionist in Bridgend employer: Shepherds The Vets
Contact Detail:
Shepherds The Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in Bridgend
✨Tip Number 1
Get to know the company! Research Shepherds The Vets and their values. When you walk into that interview, show them you understand their mission and how you can contribute to it. It’ll make you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team management and customer service. Role-play with a friend or in front of the mirror. The more comfortable you are, the more confident you'll come across during the real deal.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've successfully managed teams in the past. Highlight your ability to inspire and motivate others, as this is key for the Head Receptionist role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Head Receptionist in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head Receptionist role. Highlight your previous team management experience and any relevant skills that match the job description. We want to see how you can lead and inspire a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for Shepherds The Vets. Don’t forget to mention your customer service excellence and leadership skills.
Showcase Your Achievements: When detailing your work history, focus on your achievements rather than just duties. Did you improve customer satisfaction scores or streamline processes? We love to see how you've made a difference in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Shepherds The Vets
✨Know Your Stuff
Before the interview, make sure you’re familiar with Shepherds The Vets and their values. Research their services, recent news, and any community involvement. This shows your genuine interest and helps you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you inspired or motivated your team, handled performance issues, or implemented improvements.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Have examples of how you've dealt with challenging situations or received feedback from clients. Highlight your ability to maintain high standards and how you would ensure this at Shepherds The Vets.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the practice is the right fit for you.
