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- Tasks: Be the go-to person for customer technical queries and part sourcing.
- Company: Join a dynamic team relocating to a new premises with growth opportunities.
- Benefits: Enjoy profit-sharing, career progression, and the chance to become a technical guru.
- Why this job: This role offers a blend of customer interaction and technical challenges in a supportive environment.
- Qualifications: Experience in a parts department or engineering background is preferred; eagerness to learn is essential.
- Other info: No prior management experience needed; focus on personal growth and skill development.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic new opportunity has opened up as a result of our client relocating to a new premises. The position would suit someone who has worked in a parts department or an engineer seeking an office-based role. There is lots of opportunity for progression, that could be working towards a team leader role or becoming a technical guru.
The basics of the role is to ensure that the company can provide a high level of customer service to both internal and external customers for all technical and parts queries.
Key Responsibilities- First point of contact for customer technical queries – diagnosing problems immediately where possible or researching issues and responding back quickly.
- Quoting parts to customers – and following up quotes to secure orders.
- Sourcing obscure/special order parts.
- Monitoring min and max stock levels to ensure adequate availability to meet demand.
- Ensuring engineer van stock levels are adequate to ensure strong first-fix rates are achieved.
- Processing warranty claims.
- Ensuring that parts manuals are up to date and readily accessible for engineers, sales and customers.
- Scheduling engineer work, ensuring our field team is as efficient as possible.
- Ideally should experience in working in a parts department in a company dealing with electrical and mechanical products.
- Does not need to be an advanced technical wizard but must have a reasonable grasp of technical principles and have a desire to grow their knowledge.
- Must know how to read parts manuals and identify specific items required.
- Must be able to talk to technical people and understand them.
- The ideal candidate has probably worked in a larger parts department and is ready to take on a fresh challenge to set up and run their own show.
- May have worked as an engineer and be looking for progression into an office role.
- Eligible for our Golden Pot profit-sharing scheme after 6-month probation.
- This person will be the nucleus of our long-term parts department, and this presents different progression opportunities.
- The role initially does not require management of people – but as the business grows the team will grow and will require a team leader, and eventually a manager. This is one progression route.
- If people management does not appeal then another progression route could be skills and knowledge based. The person in this role has the potential to become our technical ‘guru’ – achieving status and the associated recognition and reward because of the value they deliver.
Technical Parts Specialist / Sales Engineer employer: Shepherd Stubbs
Contact Detail:
Shepherd Stubbs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Parts Specialist / Sales Engineer
✨Tip Number 1
Familiarise yourself with the technical aspects of the products you'll be dealing with. Brush up on your knowledge of electrical and mechanical principles, as this will help you communicate effectively with both customers and engineers.
✨Tip Number 2
Network with professionals in the industry. Attend relevant trade shows or local meetups to connect with others who work in parts departments or engineering roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your problem-solving skills during interviews. Be prepared to discuss specific examples where you've diagnosed issues or sourced parts efficiently, as this will showcase your ability to handle customer queries effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Technical Parts Specialist / Sales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in parts departments or engineering roles. Emphasise any customer service skills and technical knowledge that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to handle technical queries and customer interactions effectively.
Highlight Technical Skills: In your application, clearly outline your understanding of technical principles and your ability to read parts manuals. This will show that you have the foundational knowledge required for the position.
Show Enthusiasm for Growth: Express your desire for progression within the company. Mention how you are eager to develop your skills and potentially take on leadership roles in the future, as this aligns with the company's growth opportunities.
How to prepare for a job interview at Shepherd Stubbs
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of electrical and mechanical products. Be prepared to discuss technical principles and demonstrate your ability to read parts manuals, as this will be crucial for the role.
✨Demonstrate Customer Service Skills
Since the role involves being the first point of contact for customer queries, highlight any previous experience in customer service. Share examples of how you've successfully diagnosed problems or resolved issues for customers in the past.
✨Express Your Desire to Learn
The company values candidates who are eager to grow their knowledge. Be open about your willingness to learn and develop into a technical guru. Discuss any relevant training or courses you’ve undertaken to enhance your skills.
✨Discuss Your Experience with Parts Management
If you have experience working in a parts department, be ready to talk about it. Mention how you've monitored stock levels, sourced parts, or processed warranty claims, as these are key responsibilities of the role.
