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- Tasks: Manage customer enquiries and coordinate hire operations in a fast-paced office.
- Company: Join a leading supplier of non-mechanical products for hire, based near St Helens.
- Benefits: Enjoy a competitive salary, private healthcare, career progression, and fun staff events.
- Why this job: Be part of a supportive team focused on customer satisfaction and personal development.
- Qualifications: Experience in a hire controller role is essential; strong customer service skills required.
- Other info: A full driving licence is necessary due to the location of the office.
We are looking for an experienced Hire Controller for offices near St Helens. Working for a market leading supplier of non-mechanical products for hire.
This position is an office-based position, within a busy but relaxed atmosphere. We are looking for applicants who have experience working in a hire controller's role, who are well presented with excellent customer service skills and a professional manner. If you are comfortable in customer service and sales situations, can co-ordinate and work alongside the Sales Manager, then you are the person we are looking for. Working as part of a team in a very busy and fast-paced non-mechanical office, you will be expected to provide a prompt and efficient service to customers both internal and external. Maximise all revenue opportunities and administer all associated paperwork while always providing outstanding customer service.
This position is permanent and full-time, although experience in the construction sector is not essential, as all training is provided. Experience working for hire companies is essential. Strong customer service and communication skills are needed alongside the willingness to work within a busy and reactive environment.
Position Responsibilities:- Deal with telephone, email and face-to-face enquiries; orders from customers and provide accurate information as required.
- Ensure accuracy of all paperwork and procedures for hire/sales contracts, purchase orders, stock transfers, asset administration, are adhered to.
- Liaise with the warehouse to ensure equipment required for hire is available.
- Co-ordinate drivers to ensure equipment is delivered and collected from customers on time and efficiently.
- Ensure all deadlines are met in relation to reporting of information.
- Work within the Health & Safety policy of the company to ensure safe working practices.
- Maximise consumable sales opportunities at every opportunity.
This firm's outstanding working environment, exciting career and development opportunities are ideal for individuals who are driven to deliver complete customer satisfaction. They recognise and reward hard work, loyalty and achievements with excellent incentives and a structured discretionary bonus scheme.
Your benefits will include:- Salary: £28,000 - £35,000 DOE
- Full-time, Permanent
- Private Health Care
- Career progression and management development opportunities
- Good holidays and Christmas Shutdown
- Social Staff Events
Due to the location, you will require a full driving licence; and successful applicants will be required to attend interviews. Please apply online.
Hire Controller employer: Shepherd Stubbs
Contact Detail:
Shepherd Stubbs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the non-mechanical hire industry. Understanding the products and services offered by companies like us will give you an edge in interviews, showing your genuine interest and knowledge.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily involves dealing with customers, practice scenarios where you handle inquiries or resolve issues effectively to demonstrate your capability during the interview.
✨Tip Number 3
Network with professionals in the hire industry. Attend local events or join online forums to connect with others in the field. This can provide insights into the role and potentially lead to referrals.
✨Tip Number 4
Prepare for situational questions related to teamwork and coordination. Since you'll be working closely with the Sales Manager and other team members, think of examples that showcase your ability to collaborate and meet deadlines.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hire controller roles. Emphasise your customer service skills and any previous work in fast-paced environments to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've maximised revenue opportunities and provided outstanding customer service in past positions.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to work under pressure. Mention your experience with paperwork accuracy and coordination with teams, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at Shepherd Stubbs
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide outstanding service.
✨Familiarise Yourself with Hire Processes
Even though experience in the construction sector isn't essential, having a solid understanding of hire processes and paperwork is crucial. Brush up on common procedures related to hire contracts and stock management to show your readiness for the role.
✨Demonstrate Teamwork Abilities
The position involves working closely with the Sales Manager and other team members. Be ready to discuss how you have effectively collaborated in previous roles, highlighting your ability to thrive in a busy, fast-paced environment.
✨Prepare Questions About the Company
Research the company and prepare thoughtful questions about their operations, culture, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
