At a Glance
- Tasks: Be the friendly voice solving customer queries and keeping clients happy.
- Company: Join a leading logistics company with a supportive team culture.
- Benefits: Full training, career growth opportunities, and a down-to-earth work environment.
- Other info: No experience needed; we provide full training to help you succeed.
- Why this job: Kickstart your career in customer service with a proactive and fun team.
- Qualifications: Great communication skills and a passion for helping others.
Are you a people person who loves solving problems and keeping customers happy? Our Client seeks a Customer Services Executive to join their friendly, fast-paced Customer Care team. A leading logistics company, working with around 60 great clients and 100 brilliant colleagues! Our mission is simple: to be the company everyone recommends. If you're organised, proactive and enjoy variety in your day, we'd love to hear from you.
What You'll Be Doing as a Customer Services Executive:
- First point of contact for client, customer and carrier queries — by phone, email and our ticketing system
- Sorting out order updates, delivery tracking and proof-of-despatch requests
- Supporting our Account Managers with admin, job bags and client documentation
- Keeping our systems accurate and up to date
- Working closely with teams across the business to get things done
What We're Looking For in a Customer Services Executive:
- Great communication skills, written and verbal
- A calm head and a genuine passion for customer service
- Comfortable with Microsoft Office and happy to learn new systems
- Organised, accurate and able to juggle a few things at once
- A team player with a proactive, can-do attitude
- Previous customer service, admin or order management experience is a bonus — but not essential, full training provided
- Own transport essential
Why Join?
- A supportive, down-to-earth team culture
- Genuine opportunities to grow — this role is a great stepping stone towards Account Management
- Full training on all our systems and processes
- A company that lives its values: Keen, Lean, Green and Caring
The Details:
- Reporting to: Customer Services Manager
- No direct reports, no disciplinary or financial responsibility — just a great role to build your career!
Sound like you? Apply today.
Customer Services Executive in Bedford employer: Shepherd Stubbs
Join a leading logistics company in Bedford/St Neots, where you'll be part of a supportive and down-to-earth team dedicated to customer satisfaction. With genuine opportunities for growth and full training provided, this role as a Customer Services Executive is an excellent stepping stone towards a rewarding career in Account Management. Embrace a culture that values being Keen, Lean, Green, and Caring while working alongside 100 brilliant colleagues who share your passion for problem-solving and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Shepherd Stubbs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Shepherd Stubbs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Shepherd Stubbs:Your cover letter is your chance to shine! Tell us why you want to work at Shepherd Stubbs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Shepherd Stubbs!
How to prepare for a job interview at Shepherd Stubbs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
