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For Companies At a Glance
- Tasks: Support customers by managing enquiries and optimising service delivery.
- Company: Join a leading packaging machinery provider in the FMCG and personal care sectors.
- Benefits: Enjoy an attractive salary, flexible working options, and opportunities for growth.
- Why this job: Be part of a dynamic team driving efficiency and making a real impact.
- Qualifications: Experience in Technical Customer Support and strong organisational skills required.
- Other info: Ideal for tech-savvy individuals who thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We are a pioneering leader in the provision of packaging machinery to the FMCG and personal care markets. With year on year growth, we are continuing to grow our team. We now have a newly created role in our Service team for an experienced Technical Service Lead who will add capacity, drive efficiency and optimise how we deliver service across the business.
As a Technical Support Engineer/Technical Customer Service Lead, you will be dealing with customer enquiries, triaging and prioritising every request gathering key information to ensure the best response. You will manage and optimise the engineer diaries, provide support and visit packs and monitor the progress of service jobs whilst also following up on engineer reports to identify any additional sales opportunities such as spares, repairs and upgrades.
We can offer an attractive salary and package and welcome applications from Technical Service Leads with the following attributes:
- Previous experience of Technical Customer Support in an Engineering or technical environment
- Confident in asking the right questions and working with technical detail
- Comfortable using CRM tools
- Strong organisational skills
Technical Support Engineer employer: Shepherd Stubbs Recruitment
Contact Detail:
Shepherd Stubbs Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in packaging machinery and the FMCG sector. This knowledge will not only help you understand customer needs better but also demonstrate your commitment to the industry during interviews.
✨Tip Number 2
Brush up on your CRM skills, as this role requires comfort with these tools. Consider taking a short online course or tutorial to enhance your proficiency, which can set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by practising how to effectively triage customer enquiries. Think of examples from your past experience where you successfully prioritised requests and resolved issues efficiently.
✨Tip Number 4
Network with professionals in the technical support field, especially those who work with capital equipment. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in technical customer support, especially in engineering or technical environments. Use specific examples that demonstrate your ability to manage customer enquiries and optimise service delivery.
Craft a Compelling Cover Letter: In your cover letter, emphasise your confidence in handling technical details and your experience with CRM tools. Mention how your strong organisational skills have helped you succeed in previous roles, and express your enthusiasm for the position.
Showcase Relevant Skills: When filling out your application, ensure you showcase skills that align with the job description, such as triaging requests, managing engineer diaries, and identifying sales opportunities. Use bullet points for clarity.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer role.
How to prepare for a job interview at Shepherd Stubbs Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills and knowledge related to packaging machinery and engineering. Be prepared to discuss specific examples from your previous experience that demonstrate your ability to troubleshoot and resolve technical issues.
✨Demonstrate Strong Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with customers and team members. Practice explaining complex technical concepts in simple terms, and be ready to showcase your ability to ask the right questions to gather necessary information.
✨Familiarise Yourself with CRM Tools
Since the role requires comfort with CRM tools, it’s a good idea to familiarise yourself with popular systems used in technical support. If you have experience with specific tools, be sure to mention them during the interview.
✨Highlight Your Organisational Skills
The job involves managing engineer diaries and monitoring service jobs, so emphasise your organisational abilities. Share examples of how you've successfully managed multiple tasks or projects simultaneously in your previous roles.
