At a Glance
- Tasks: Create unforgettable experiences at events and assist with bar operations.
- Company: Join the team at Britain’s oldest brewery, Shepherd Neame.
- Benefits: Competitive pay, staff discounts, life insurance, and wellbeing support.
- Other info: Be part of a team that celebrates tradition and craftsmanship.
- Why this job: Flexible hours, fun environment, and a chance to meet new people.
- Qualifications: Energetic, friendly, and adaptable individuals who love customer service.
The predicted salary is between 9.9 - 12.1 £ per hour.
Visitor Centre Assistant – Welcome with a Smile!
Do you have a few hours to spare each week? Looking for a role that’s fun, flexible, and rewarding?
We’re on the lookout for Visitor Centre Assistants with bundles of energy and enthusiasm to join our team in Faversham.
This is a varied role where you’ll help deliver unforgettable experiences at weddings, parties, concerts, and more in our unique venue.
If you’re friendly, adaptable, and confident, this could be the perfect opportunity for you!Hours will vary week to week and will include days, evenings and weekends, so flexibility is key.
Please note: evening shifts can finish at midnight or occasionally as late as 1:00 am.
Where You’ll Be Working
Welcome Customers to the Home of Britain’s Oldest Brewer!
Our Visitor Centre in Faversham, Kent is where the story of Shepherd Neame comes to life.
From guided tours through our historic brewery to tastings of our award-winning beers, this is the place where heritage meets hospitality.
We’re looking for enthusiastic, customer-focused individuals who love creating memorable experiences.
If you’re passionate about great beer, enjoy meeting people, and want to be part of a team that celebrates tradition and craftsmanship, this is your chance to join us at the heart of our brewery.
What You’ll Do
- Prepare the Visitor Centre and Old Brewery Store bars according to event requirements.
- Operate tills accurately and serve drinks in line with best practice.
- Close down the Visitor Centre and bar following checklists.
- Assist with functions and wait on guests during events.
- Set up function rooms, including furniture layout, screens, display boards, and equipment.
- Clear and store catering and display equipment after use, washing items if required.
- Occasionally assist at outside events.
- Maintain public and work areas in a clean and tidy state, disposing of waste correctly.
- Comply with Health & Safety rules and legislation at all times.
- Carry out any other duties reasonably requested by the Visitor Centre Manager or senior team.
Hours
Part-time, flexible (evenings and weekends essential)
Why Join Shepherd Neame?
- Competitive Pay - rewarding your skills and contribution
- Life Insurance - 4 x your salary (for members of the Pension Scheme)
- Staff Discounts - enjoy savings in our pubs and hotels
- Wellbeing Support - access to 24/7 GP, counselling and mental health resources
- Fun Company Events - be part of a team that celebrates success
Why Shepherd Neame?
Our culture is built on Sheps Spirit, Working Together, Pride and Passion and Authenticity - values that have guided us for over 300 years.
When you join us, you become part of a team that celebrates tradition while shaping the future.
#J-18808-Ljbffr
Visitor Centre Assistant employer: Shepherd Neame
Shepherd Neame’s Duke of Wellington offers a vibrant work culture where every team member is valued and supported. With flexible hours that cater to diverse lifestyles, employees can enjoy a healthy work-life balance while receiving comprehensive training to enhance their skills. This historic pub not only fosters a welcoming atmosphere but also provides ample opportunities for personal and professional growth within the pub group.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Shepherd Neame and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Visitor Centre Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Shepherd Neame that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Shepherd Neame.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Shepherd Neame get a sense of who you are beyond your experience!
How to prepare for a job interview at Shepherd Neame
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Shepherd Neame and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
