At a Glance
- Tasks: Lead a vibrant pub, manage operations, and inspire your team to deliver exceptional hospitality.
- Company: Join Shepherd Neame, Britain’s oldest brewer with a rich heritage and innovative spirit.
- Benefits: Enjoy discounts, flexible hours, career development, and a supportive work environment.
- Other info: Be part of a team that values collaboration, authenticity, and pride in their craft.
- Why this job: Make a real impact in a dynamic setting while celebrating a proud brewing tradition.
- Qualifications: Proven leadership skills and a passion for delivering outstanding customer experiences.
Employment type: Full TimeContract: PermanentSalary: 45,000 per annum
General Manager – Lead the Way with Britain’s Oldest Brewer!
At Shepherd Neame, we know that great leadership creates memorable experiences. As a General Manager, you’ll take full responsibility for running the pub, leading your team, and delivering exceptional hospitality. You’ll be the driving force behind the business, ensuring smooth operations and a fantastic experience for every guest.
This is an exciting opportunity for an experienced hospitality leader with a passion for people and a track record of success.
Where You’ll Be Working
The Bellhouse is a busy Pub & Restaurant located in Rayleigh Road, Leigh-on-Sea. Whether you’re joining us for dinner or drinks, you can take in the surrounding scenic garden and woodland area or our venue is the ideal location for special occasions and impromptu gatherings, all year round.
What You’ll Do
- Take full ownership of the pub’s day-to-day operations and overall performance.
- Lead, motivate, and develop your team to deliver outstanding service.
- Manage budgets, stock control, and cost efficiency to maximise profitability.
- Ensure compliance with health, safety, and hygiene regulations.
- Drive sales and implement initiatives to grow the business.
- Handle customer queries and resolve issues promptly and professionally.
- Work closely with senior management to deliver company objectives.
What’s In It For You?
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight stays at Managed House Hotels
- Up to 40% off select purchases from our Visitor Centre Shop in Faversham
- Exclusive discounts via Sheps Hut on hundreds of high street brands
- Access to a Workplace Mental Health Platform
- Company pension plan
- Enhanced company sick pay
- Career development opportunities across our pubs, Brewery, and Support Office
- Flexible working hours to suit your lifestyle
What You’ll Need
We’re looking for behaviours that make a great General Manager:
- Leadership mindset – you inspire confidence and guide others positively.
- Commercial awareness – you understand how to drive sales and manage costs.
- Positive energy – you bring enthusiasm and a passion for hospitality.
- Responsibility – you take ownership and pride in delivering results.
- Adaptability – you stay calm and proactive when things get busy.
- Customer commitment – you go the extra mile to make guests feel valued.
Heritage, Culture & Our Values
Our heritage inspires our culture, and our values bring it to life:
- Sheps Spirit: Rooted in centuries of brewing tradition, we collaborate and innovate to deliver quality.
- Working Together: Just as our history was built on teamwork, we share knowledge and create an inclusive culture.
- Pride and Passion: We take pride in our craft and act as ambassadors for Britain’s oldest brewer.
- Be Authentic: Honesty and care have always been at the heart of Shepherd Neame and values we uphold every day.
Ready to join a team that blends heritage with innovation?
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General Manager in Southend-on-Sea employer: Shepherd Neame
Shepherd Neame is an excellent employer, offering a vibrant work culture in the heart of London where you can thrive as a General Manager. With flexible hours, competitive benefits including discounts and a pension plan, and ample opportunities for career development, you'll be part of a team that values exceptional hospitality and strong leadership. Join us to make a meaningful impact in a historic setting while advancing your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Southend-on-Sea
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Shepherd Neame. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Shepherd Neame
Don't be shy about reaching out to Shepherd Neame directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Shepherd Neame and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Shepherd Neame
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
