At a Glance
- Tasks: Join our team to deliver exceptional service in a vibrant restaurant environment.
- Company: Shepherd Neame, Britain's oldest brewer, has been serving guests for over 300 years.
- Benefits: Enjoy competitive pay, tips, discounts on food, and access to mental health support.
- Other info: Flexible hours available until September, perfect for students or those seeking seasonal work.
- Why this job: Be part of a historic brand while gaining valuable hospitality experience and skills.
- Qualifications: No prior experience needed; just bring your passion for people and hospitality.
Employment type: Part TimeContract: SeasonalSalary: Up to £12.80 per hour
Restaurant Team Member – Serve Up Great Experiences with Britain’s Oldest Brewer!
At Shepherd Neame, we know that first impressions count. As a Restaurant Team Member, you’ll play a key role in creating a warm, welcoming atmosphere and delivering exceptional service to every guest. From greeting customers to serving delicious food and drinks, you’ll help make every visit memorable.
No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.
Where You’ll Be Working
Located next to the River Stour in the heart of the beautiful medieval town of Sandwich, Kent, the Bell Hotel has been welcoming guests to the town since Tudor times. Having undergone extensive refurbishment in recent years, the historic riverside retreat offers guests a luxurious experience with 21st‑century comforts. Sandwich is also a magnet for golfers, with Royal St George’s and Prince’s golf clubs on its doorstep.
What You’ll Do
- Welcome guests with warmth and ensure they feel valued throughout their visit.
- Take orders accurately and serve food and drinks promptly.
- Maintain a clean, organised dining area and uphold hygiene standards.
- Work closely with the kitchen and bar teams to ensure smooth service.
- Handle customer queries and resolve issues professionally.
- Contribute ideas to improve the guest experience.
What’s In It For You?
- Competitive hourly pay plus a share of tips
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight stays at Managed House Hotels
- Up to 40% off select purchases from our Visitor Centre Shop in Faversham
- Exclusive discounts via Sheps Hut on hundreds of high‑street brands
- Access to a Workplace Mental Health Platform
- Company pension plan
- Career development opportunities across our pubs, Brewery, and Support Office
- Flexible working hours to suit your lifestyle
What You’ll Need
We’re looking for behaviours that make a great team member:
- Sheps Spirit – you inspire confidence and keep morale high.
- Working Together – you enjoy developing others and working collaboratively.
- Authenticity – you take ownership and pride in delivering results.
- Pride and Passion – you go the extra mile to make guests feel valued.
Why Shepherd Neame?
Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.
Ready to bring your personality and passion to the restaurant?
Apply today and become part of our story!
Restaurant Team Member employer: Shepherd Neame
Shepherd Neame offers a vibrant and inclusive work environment for Restaurant Team Members, where you can thrive in the heart of Sandwich, Kent, surrounded by stunning scenery and rich history. With competitive pay, generous discounts, and opportunities for personal growth within our esteemed family business, you'll be part of a team that values authenticity, pride, and passion in hospitality. Join us to create memorable experiences for our guests while enjoying the benefits of working with Britain's oldest brewer.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with the local area, especially Sandwich and its attractions. Being knowledgeable about the town can help you engage with customers and provide them with recommendations, showcasing your enthusiasm for the role.
✨Tip Number 2
Demonstrate your people skills by practicing friendly and engaging conversation. Since this role is all about customer interaction, showing that you can connect with others will make you stand out during any informal discussions or interviews.
✨Tip Number 3
Visit the Bell Hotel or other Shepherd Neame establishments to get a feel for their service style and atmosphere. This will not only give you insight into what they value but also allow you to mention specific observations in your conversations with the hiring team.
✨Tip Number 4
Show your passion for hospitality by sharing any relevant experiences, even if they are not directly related to the restaurant industry. Whether it's volunteering or helping at events, demonstrating your commitment to service can make a positive impression.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Shepherd Neame is looking for in a Restaurant Team Member. Highlight your people skills and any relevant experience, even if it's not in hospitality.
Tailor Your CV:Make sure your CV reflects the qualities mentioned in the job description, such as teamwork, pride, and passion. Include any customer service experience or transferable skills that demonstrate your suitability for the role.
Craft a Personal Cover Letter:Write a cover letter that showcases your enthusiasm for the hospitality industry and your desire to work at Shepherd Neame. Mention why you are drawn to their values and how you can contribute to their team.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality sector.
How to prepare for a job interview at Shepherd Neame
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Share any experiences, even if they are informal, that highlight your enthusiasm for providing excellent service and creating memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, be prepared to discuss examples of how you have successfully collaborated in a team setting. Highlight your ability to communicate effectively and support your colleagues, as this aligns with Shepherd Neame's values.
✨Prepare for Customer Interaction Scenarios
Think about potential customer service scenarios you might encounter in a restaurant setting. Be ready to explain how you would handle difficult situations or ensure a positive experience for guests, showcasing your problem-solving skills and friendly attitude.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, or what a typical day looks like for a Restaurant Team Member. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
