At a Glance
- Tasks: Lead our reception team and deliver outstanding customer service in a busy hotel environment.
- Company: Join Shepherd Neame, Britain's oldest brewer with a rich history and vibrant culture.
- Benefits: Enjoy competitive pay, tips, discounts, flexible hours, and a supportive work environment.
- Other info: Opportunities for career growth within our pubs and brewery await you!
- Why this job: Be the face of hospitality in a beautiful riverside hotel and make guests feel welcome.
- Qualifications: Experience in customer service is great, but we value your passion and personality more.
The predicted salary is between 13 - 16 £ per hour.
Shepherd Neame is on the lookout for a part time Head Receptionist to join our team, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. Located next to the River Stour in the heart of the beautiful medieval town of Sandwich, Kent, the Bell Hotel has been welcoming guests to the town since Tudor times. Having undergone extensive refurbishment in recent years, the historic riverside retreat offers guests a luxurious experience with 21st-century comforts.
At Shepherd Neame we know that first impressions count, so as an ambassador for our brand you will lead and develop our reception team to deliver both a warm welcome and outstanding levels of customer service to our hotel guests at every opportunity. Ideally you will have experience of working in a fast paced customer focused environment and team, but please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.
WHAT'S IN IT FOR YOU?
- Competitive hourly pay rate
- A share of tips in addition to your hourly pay
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Access to a Workplace Mental Health Platform
- Company pension plan
- The opportunity to develop & move within our pubs, the Brewery & Support Office
- Flexible working hours
Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together, Pride and Passion, Authenticity, Sheps Spirit.
WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited to this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Head Receptionist employer: Shepherd Neame
Shepherd Neame is an excellent employer, offering a vibrant work culture in the heart of London where you can thrive as a General Manager. With flexible hours, competitive benefits including discounts and a pension plan, and ample opportunities for career development, you'll be part of a team that values exceptional hospitality and strong leadership. Join us to make a meaningful impact in a historic setting while advancing your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Shepherd Neame. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your people skills! As a Head Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence. Think about how you'd handle tricky situations or make guests feel special – it’s all about that warm welcome!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the professional yet friendly vibe of Shepherd Neame. You want to look polished but approachable – think smart-casual!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm. Plus, you’ll get to see all the perks we offer, like discounts and flexible hours!
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Head Receptionist role. Highlight any relevant experience in customer service or team leadership, and relate it back to what we value at Shepherd Neame.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Shepherd Neame.
How to prepare for a job interview at Shepherd Neame
✨Know the Company
Before your interview, take some time to research Shepherd Neame. Understand their history, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Head Receptionist, you'll be the face of the hotel. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved issues, or created a welcoming atmosphere. Highlighting these skills will demonstrate that you're the right fit for this people-focused role.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in a customer-facing role.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture at Shepherd Neame. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
