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Are you passionate about food, detail-driven, and ready to support a dynamic pub and hotel estate?
We are looking for a proactive and enthusiastic Food Administrator to join our vibrant Food Team. In this pivotal role, you will support our managed pubs and hotels by keeping our online systems running smoothly, enhancing our food offerings, and helping deliver a consistent, top-tier experience for every guest.
If you thrive in a fast-paced environment, love working with food data and systems, and want to be part of a team that’s shaping the future of pub dining, this is your perfect next step.
What\'s in it for you?
- Company laptop and mobile phone(and any other equipment)to assist with the proper performance of your duties
- 25% discount on food at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
- Financial wellbeing app and early wage withdrawal scheme
- Company Pension plan
- Share Incentive Plan
- Access to a Mental Wellbeing Platform
- 25 days holiday (+ bank holidays)
- Working Hours: Full-time, 37.5 hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid).
Duties & Responsibilities:
- Assist in developing and formatting menu templates for food, drink and functions across our Managed Pubs estate, coordinating the internal approval process
- Support the planning, scheduling and maintenance of all menu cycles
- Coordinate food team orders and processing of invoices for food tastings and cook-offs
- Support the onboarding of new food suppliers and ensure all relevant data is accurately recorded in our food development systems, including Starchef & Tenkites
- Maintain up-to-date supplier records and assist with the preparation and tracking of compliance documentation
- Build and maintain effective, honest relationships with internal team members and external partners to support smooth collaboration
- Ensure clear, timely communication across departments, including Retail, Chefs and General Managers to support operational efficiency
- Share the latest recipes and allergen information with Chefs and General Managers
- Coordinate training sessions and ensure all team members have access to current food safety, allergen and recipe documentation
- Provide full administrative support to the Food Team, including meeting scheduling and document management
- Draft and distribute a weekly newsletter by collecting key updates and data from the Food Team, ensuring relevant and timely information is shared with all pubs
- Undertake any additional tasks and responsibilities as directed to support pub food operations
The ideal candidate:
- Excellent IT skills, proficient in all Microsoft Office Suite, InDesign & Adobe Creative Suite
- Enthusiasm and a flair for creativity, paired with a passion for design, data integrity and accurate end-user capture
- Understanding of recipe creation & food allergens is preferred but not essential
- Exceptional verbal and written communication skills to deliver great customer service skills • Strong organisation skills with the ability to prioritise and meet deadlines
- Previous experience in an administrative role
- A collaborative team player that will support their colleagues
- Experience of SAP is desirable, not essential
- Proficient in Star Chef Ten Kites, mail chimp, menu development and design is desirable
Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
- Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit
Who are we?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
StudySmarter Expert Advice🤫
We think this is how you could land Food Administrator, Pubs in Faversham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Shepherd Neame. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Shepherd Neame
Don't be shy about reaching out to Shepherd Neame directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Shepherd Neame and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Shepherd Neame
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
