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- Tasks: Join our team to deliver excellent service in a vibrant bar and restaurant setting.
- Company: Shepherd Neame is Britain's oldest brewer, with over 300 years of history and community spirit.
- Benefits: Enjoy competitive pay, tips, discounts on food, drinks, and hotel stays, plus flexible hours.
- Why this job: Be part of a friendly team in a lively environment that values authenticity and personal growth.
- Qualifications: No experience needed; just bring your passion for hospitality and a positive attitude.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
Shepherd Neame is on the lookout for part time Bar & Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace its roots back to the 18th century. It is set at the heart of village life, offering a varied menu of freshly cooked food and also for serving superb real ales and lagers from Shepherd Neame, Britain's oldest brewer.
At Shepherd Neame we know that first impressions count, so you will play an important part in our business ensuring that you acknowledge our customers with a warm welcome and deliver great service to them at every opportunity. If you haven't got any previous hospitality experience please do not worry, so long as that you are over 18 years old and you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.
WHAT'S IN IT FOR YOU?
- Competitive hourly pay rate
- A share of tips in addition to your hourly pay
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100's of high street shops and services
- Access to a Workplace Mental Health Platform
- Company pension plan
- The opportunity to develop & move within our pubs, the Brewery & Support Office
- Flexible working hours
Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together, Pride and Passion, Authenticity, Sheps Spirit.
WHO ARE WE?
Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited to this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Contact Detail:
Shepherd Neame Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar & Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Shepherd Neame's history and values. Understanding the company's heritage and commitment to community will help you connect with the team and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Showcase your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've successfully engaged with others, even if it's outside of hospitality. This will highlight your suitability for the position.
✨Tip Number 3
Visit The Woolpack before applying. Get a feel for the atmosphere and the type of service they provide. This will not only give you insights to discuss in your application but also show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the work culture and expectations at Shepherd Neame, which can help you tailor your approach when applying.
We think you need these skills to ace Bar & Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences that align with the role of a Bar & Restaurant Team Member. Even if you lack direct hospitality experience, emphasise transferable skills such as teamwork, communication, and customer service.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for hospitality and your eagerness to join Shepherd Neame. Mention why you are drawn to their values and how you can contribute to creating a welcoming atmosphere for customers.
Showcase Your Personality: In your application, let your personality shine through. Since this role is customer-facing, demonstrating your enthusiasm for engaging with people will make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Shepherd Neame
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences you've had, even if they're not directly related to bar or restaurant work, that demonstrate your love for serving others and creating a welcoming atmosphere.
✨Emphasise Teamwork Skills
Since this role involves working closely with others, highlight your ability to collaborate and communicate effectively with team members. Provide examples of how you've successfully worked in a team environment in the past, whether in a job, school project, or volunteer work.
✨Prepare for Customer Interaction Scenarios
Think about common customer service scenarios you might encounter in a bar or restaurant setting. Be ready to discuss how you would handle difficult customers or busy periods, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
