At a Glance
- Tasks: Lead a vibrant bar team and create unforgettable guest experiences.
- Company: Join Shepherd Neame, a historic brewery with a passion for hospitality.
- Benefits: Competitive pay, tips, discounts, flexible hours, and career growth opportunities.
- Other info: Work in a stylish venue with a warm atmosphere in Tenterden.
- Why this job: Step up your hospitality game and inspire a team while having fun!
- Qualifications: Leadership skills, teamwork spirit, and a passion for customer service.
The predicted salary is between 13.3 - 13.3 £ per hour.
At Shepherd Neame, we know that first impressions count. As a Team Leader, you'll play a key role in supporting the General Manager and leading the bar team to deliver outstanding hospitality. You'll set the tone for great service, motivate your team, and ensure every guest leaves with a smile. If you're passionate about people, and ready to take the next step in your hospitality career, we'll provide all the training and support you need to succeed.
Situated in the heart of historic Tenterden village, the Vine is accessible by car and bus, and conveniently near Kent Steam Railway and Tenterden Museum. The classic Victorian facade conceals a modern, stylish interior which boasts comfortable sofas and a warm conservatory bathed in natural light. Outside, a walled garden provides the perfect setting for an afternoon in the sun.
What You'll Do
- Lead by example, creating a positive and welcoming atmosphere for guests and team members.
- Support the General Manager in day-to-day operations, including opening and closing duties.
- Motivate and coach the team to deliver exceptional service and uphold company standards.
- Ensure the bar is well-stocked, clean, and compliant with health and safety requirements.
- Handle customer queries and resolve issues promptly and professionally.
- Contribute ideas to improve service and team performance.
Remuneration and benefits: Competitive hourly pay plus a share of tips; early wage withdrawal scheme; discounts on food and drink at Shepherd Neame Managed Houses and stays; up to 40% off select purchases from the Visitor Centre Shop; exclusive discounts via Sheps Hut; access to a Workplace Mental Health Platform; company pension; career development opportunities across pubs, the Brewery, and Support Office; flexible working hours to suit your lifestyle.
What You'll Need
- Behaviours that make a great leader: Sheps Spirit – inspire confidence and keep morale high.
- Working Together – enjoy developing others and working collaboratively.
- Pride and Passion – take ownership and pride in delivering results while making customers feel valued.
- Authenticity – stay calm and proactive when things get busy.
About Shepherd Neame
Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity, values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Tenterden
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Shepherd Neame Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Shepherd Neame Ltd
Don't be shy about reaching out to Shepherd Neame Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader in Tenterden
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Shepherd Neame Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Shepherd Neame Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
